Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deanna Nielsen

Spanaway,WA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

VCA Hospitals
Tacoma, WA
05.2020 - 01.2021
  • Maintained updated knowledge through continuing education and advanced training.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Front office customer service, appointment management, billing, and administration tasks to streamline workflow.
  • Managed patient check-in and check-out procedures and processed payments.

Customer Service Representative

Ross Dress for Less
Lakewood, WA
05.2015 - 12.2016
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.

Associate Manager

Big Lots
Tacoma, WA
05.2009 - 12.2014
  • Prioritized and delegated tasks for efficient completion within team environment.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recognized by regional management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

GED -

Auburn Mountainview
Auburn, WA
01-2009

Skills

  • Appointment scheduling
  • Payment processing
  • Call management
  • Customer relationship management
  • Workflow optimization
  • Conflict resolution

References

References available upon request.

Timeline

Customer Service Representative

VCA Hospitals
05.2020 - 01.2021

Customer Service Representative

Ross Dress for Less
05.2015 - 12.2016

Associate Manager

Big Lots
05.2009 - 12.2014

GED -

Auburn Mountainview

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