Deanna Noon
Salem,OR
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings.
Overview
15
15
years of professional experience
Work History
Receptionist
Prestige Senior Living
03.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored and screened visitors to verify accessibility to inter-office personnel
Administrative Assistant
Acadia Healthcare
10.2021 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
Money Center Associate
Walmart
03.2008 - 05.2021
- Loaded customer credit cards and signed up new customers for card programs.
- Performed various money center services to customers.
- Answered department phone calls.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Sorted and counted coin and currency to make change for associates.
- Trained new employees on proper cash routines, procedures, and requirements.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Communicated guest and employee requests to management for issue resolution.
- Performed various money center services to customers
- Answered department phone calls
- Loaded customer credit cards and signed up new customers for card programs
- Trained new employees on proper cash routines, procedures, and requirements
- Utilized POS System to enter customer transactions and accurately record all sales
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention
Education
High School Diploma -
Cascade High School
Turner, OR06.1982
Skills
- Records Preparation
- Correspondence and Office Documents
- Prioritization
- Microsoft Windows
- Call Answering and Routing
- Office Supply Inventory Control
- Mail Handling
- Patient Reception
- Reception Desk Management
- Customer and Client Relations
- Making Appointments
- Telephone Skills
- Organization and Efficiency
- Multi-Line Telephone Systems
Timeline
Receptionist
Prestige Senior Living
03.2023 - Current
Administrative Assistant
Acadia Healthcare
10.2021 - 03.2022
Money Center Associate
Walmart
03.2008 - 05.2021
High School Diploma -
Cascade High School