Deanna North
Augusta,GA
Summary
Motivated community manager knowledgeable about payment collections, maintenance and documentation. Offering several years of related experience in the field and unwavering dedication to achieving property management goals.
Overview
43
43
years of professional experience
Work History
Community Manager
Richmond Summit
Augusta, GA
04.2024 - 10.2024
- Responded to customer inquiries in a timely manner.
- Developed and implemented strategies to increase community engagement.
- Compiled reports on website traffic, conversions, and other metrics.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Assistant General Manager
Nex Ventures Hospitality
North Augusta, SC
07.2017 - 04.2024
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Maintained high standards of quality control, hygiene, health and safety.
- Handled guest complaints professionally and efficiently.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
Community Manager
Boyd Management
Columbia, SC
01.1982 - 04.1996
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Collaborated with other departments to ensure customer satisfaction.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Education
Associate's Business - Business
Everest University
Orlando, FL11-2015
Skills
- Income and expense management
- Community marketing
- Financial budgeting and reporting
- Property tours and inspections
- Customer relationship management
- Conflict handling
- Community engagement
- Customer service
- Maintenance oversight
- Public speaking
- Market research
Timeline
Community Manager
Richmond Summit
04.2024 - 10.2024
Assistant General Manager
Nex Ventures Hospitality
07.2017 - 04.2024
Community Manager
Boyd Management
01.1982 - 04.1996
Associate's Business - Business
Everest University
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