Summary
Overview
Work History
Education
Skills
Timeline
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Deanna Osment

Deanna Osment

Toledo,OH

Summary

Experienced in business development, documentation, and client networking to drive growth and continuous improvement. Skilled in supervisory tasks such as hiring, training, and performance management to foster team development. Proficient in receivables management, including monitoring, billing, and negotiation to meet monetary goals. Expertise in quality assurance through criminal background screening and final review of pre-employment criteria. Proficient in data entry with an average typing speed of 70 WPM and adept at using various technology tools such as Microsoft Office Suite, report writers, and client systems for efficient operations.

Overview

26
26
years of professional experience

Work History

QUALITY SUPPORT SPECIALIST

PeopleFacts (Universal Background Screening)
04.2018 - Current
  • Performed detailed assessments of references and credentials to ensure accuracy and compliance.
  • Enhanced efficiency through development and implementation of quality assurance processes.
  • Identified and reported quality deficiencies to align with established standards.
  • Executed quality assurance of court records to ensure accuracy in search criteria and data entry.
  • Handled and documented billing details for clients.
  • Cultivated collaborative relationships across departments.
  • Engaged clearly across all communication channels, ensuring direct and effective interaction.
  • Documented and reviewed employee errors to provide targeted training. Documenting quality processes, procedures, findings and reports.
  • Ensuring adherence to industry regulations, standards, and policies.
  • Recognized opportunities to refine processes and introduced effective procedures for quality control.

Quality Support Specialist

Aerotek
11.2017 - 04.2018
  • Staffing Agency
  • Secured employment via agency placement.

SUPERVISOR, COLLECTIONS

AllianceOne Inc. (Teleperformance)
11.2004 - 02.2017
  • Facilitated staff development through goal setting, performance evaluation, and corrective actions, while leading meetings and designing monthly incentives.
  • Collaborated with HR, Recruiting, Training, Management, and Business Analytics teams to develop cohesive strategies.
  • Mentored and trained new supervisors to reach full potential and effectively handle employee situations.
  • Analyzed and streamlined data into comprehensive documents, offering feedback on KPIs.
  • Represent company during client interactions with a focus on timeliness and regulatory compliance.
  • Consistently revitalized 'at risk' clients, ensuring sustained positive outcomes.
  • Organized company-wide functions aimed at increasing employee satisfaction.

LEAD ACCOUNT REPRESENTATIVE

AllianceOne Inc.
04.2003 - 11.2004
  • Handled administration and documentation by managing accounts and tracking statistics.
  • Oversaw staff development through targeted coaching initiatives.
  • Assisted in integrating collections as part of departmental expansion and transition.

OUTSOURCING CUSTOMER SERVICE REPRESENTATIVE

AllianceOne Inc.
08.1999 - 04.2003
  • Coordinated with patients and insurance companies to address outstanding medical accounts.
  • Negotiated and implemented payment plans for financial transactions.

Education

ASSOCIATE PROGRAM -

Owens Community College
01.2002

Skills

  • Data compiling
  • Relationship building
  • Client communication
  • Operating systems
  • Data analysis
  • Recordkeeping skills
  • Training and coaching
  • Data entry
  • Customer service
  • Documentation and reporting
  • Quality Assurance

Timeline

QUALITY SUPPORT SPECIALIST

PeopleFacts (Universal Background Screening)
04.2018 - Current

Quality Support Specialist

Aerotek
11.2017 - 04.2018

SUPERVISOR, COLLECTIONS

AllianceOne Inc. (Teleperformance)
11.2004 - 02.2017

LEAD ACCOUNT REPRESENTATIVE

AllianceOne Inc.
04.2003 - 11.2004

OUTSOURCING CUSTOMER SERVICE REPRESENTATIVE

AllianceOne Inc.
08.1999 - 04.2003

ASSOCIATE PROGRAM -

Owens Community College

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