Deanna M. Patro

- Managed day-to-day operations of the business,

- ran leads, prepared designs, proposals and contracts,

- answered phone calls from current and potential clients,

- filed client and business paperwork, invoices, bills, etc.,

- performed general bookkeeping using QuickBooks (paid bills, balanced bank accounts, ran reports for accountants),

- wrote and maintained desk manual tasks and other documentation,

- managed subcontractors and job scheduling.

- Controlled finances to lower costs and keep business

operating within the budget.

- Maintained positive customer relations by addressing issues right away and implementing successful corrective actions.

- Directed software design and development to meet client needs

for functionality and performance.

- Created code, tested and deployed scalable and highly available software products.

- Collaborated with product management to design, build and test systems.

- Maintained project documentation for management and team.

- Wrote test plans and documented results.

- Trained all levels of personnel on usage of designed programs and processes.

- Wrote and maintained system documentation and procedures.

- Wrote and maintained training material for all levels of

personnel.

- Wrote test plans for Quality Assurance Analysts and

programmers.

- Assisted agents and brokers with submitting compensation

reports,

- Maintained agent and broker compensation records,

- Created and mailed agent and broker compensation checks,

- Trained new personnel on job responsibilities,

- Worked closely with the systems department to ensure online

processed worked correctly.

- Input applications for life insurance,

- Obtained additional information from MIB in Boston when requested by the Underwriters,

- Assisted the Underwriters with any information needed from agents or clients,

- Filed paperwork and maintained weekly statistical reports