Summary
Overview
Work History
Education
Professional Highlights
References
Affiliations
Timeline
Generic
Deanna Patterson

Deanna Patterson

Inglewood,CA

Summary

Veteran call center professional with a history of directing up 6 employees in call center environments. Hardworking leader with 7 years of progressive experience. Desiring to dedicate knowledge and abilities to a dynamic role with with long-term potential. Goal-oriented Call Center Manager dedicated to building and overseeing first-rate call center teams. Encouraging leader with a demonstrated record of achievement in the Healthcare industry. Veteran call center professional with a history of directing up to 6 employees in call center environments. Hardworking leader with 7 years of progressive experience. Desiring to dedicate knowledge and abilities to a dynamic role with with long-term potential.

Overview

22
22
years of professional experience

Work History

Call Center Manager

Assil Gaur Eye Institute
03.2016 - Current
  • Dedicated and results-driven Call Center Manager with 7 years of experience in leading high-performing teams and optimizing call center operations for efficiency and customer satisfaction
  • Proven track record of exceeding performance targets, implementing process improvements, and driving team success.

On-Site Travel Manager / Front & Back Office

Healthy Smiles
08.2011 - 03.2016
  • As an On-Site Travel Manager with expertise in Front and Back Office operations, my role involved overseeing and coordinating various aspects of travel management and administrative functions.

Medical Assistant

Centinela Freeman Regional Medical Center
04.2005 - 02.2008
  • Dedicated and detail oriented as Medical Assistant with a background in providing clinical and administrative support to healthcare professionals
  • Adept at ensuring the smooth operation of medical offices, delivering patient care, and maintaining a high standard of professionalism in a fast-paced healthcare environment.

Medical Assistant/Limited X-Ray Technician

R.G.S. Medical Group
04.2004 - 04.2005
  • Detail-oriented and versatile Medical Assistant/Limited X-Ray Technician with a proven track record in providing comprehensive clinical and radiological support in a healthcare setting
  • Proficient in performing medical assisting duties and conducting limited X-ray procedures to ensure accurate diagnostics and patient care.

Medical Assistant/Front Desk/Limited X-Ray Technician

Pacific Arthritis Care Center
11.2001 - 03.2003
  • Versatile and detail-oriented with expertise in medical assisting, front desk operations, and limited X-ray technology
  • Proven ability to seamlessly integrate clinical and administrative responsibilities, ensuring efficient patient care and satisfaction.

Education

Associate of Arts Degree in Medical Office Management -

ICT College

Diploma -

South Bay Lutheran High School

Professional Highlights

Skilled in utilizing computer applications such as MS Office, Outlook, Word, Excel, PowerPoint, and Dentimax EMR. Demonstrated expertise in both medical and dental front and back-office operations. Adept at efficiently establishing temporary clinics in diverse locations, encompassing tasks such as porting records, implementing procedures, preparing treatment rooms, and ensuring seamless operations.

References

Available upon request.

Affiliations

I successfully navigated the demands of coursework while actively participating in family responsibilities and work commitments. This dual focus has not only enhanced my academic achievements but has also honed my organizational, multitasking, and time-management skills. It reflects my dedication to creating a harmonious synergy between family, work, and education.

Timeline

Call Center Manager

Assil Gaur Eye Institute
03.2016 - Current

On-Site Travel Manager / Front & Back Office

Healthy Smiles
08.2011 - 03.2016

Medical Assistant

Centinela Freeman Regional Medical Center
04.2005 - 02.2008

Medical Assistant/Limited X-Ray Technician

R.G.S. Medical Group
04.2004 - 04.2005

Medical Assistant/Front Desk/Limited X-Ray Technician

Pacific Arthritis Care Center
11.2001 - 03.2003

Associate of Arts Degree in Medical Office Management -

ICT College

Diploma -

South Bay Lutheran High School
Deanna Patterson