Summary
Overview
Work History
Education
Skills
Certification
Timeline
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DeAnna Paulhill

Bryan,TX

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cafe Manager

Grand Station Entertainment
02.2022 - Current
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Introduced new menu items to add variety and selections and meet customer preferences.

Cook

Grand Station Entertainment
08.2020 - 02.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Secretary

Machine Works & Corporated
04.2017 - 03.2020
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Call Center Representative

Voter Consumer Research Inc.
03.2013 - 06.2016
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Education

Associate of Arts - Accounting And Business Management

University of Phoenix
Tempe, AZ
02.2019

High School Diploma -

Navasota High School
Navasota, TX
05.2000

Skills

  • Market and Competitor Research
  • Improve Performance
  • Process Development and Streamlining
  • Cost Control

Certification

  • TABC License - 2022-2025
  • Food Handlers Management - 2023-2028


Timeline

Cafe Manager

Grand Station Entertainment
02.2022 - Current

Cook

Grand Station Entertainment
08.2020 - 02.2022

Secretary

Machine Works & Corporated
04.2017 - 03.2020

Call Center Representative

Voter Consumer Research Inc.
03.2013 - 06.2016

Associate of Arts - Accounting And Business Management

University of Phoenix

High School Diploma -

Navasota High School

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DeAnna Paulhill