Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanna Pelle

Greenwich

Summary

Dedicated to exceeding member expectations, with a talent for delivering exceptional customer service. Maintains composure in high-pressure situations and tight deadlines. Committed to delivering top-notch performance in customer interactions. Demonstrates a consistent track record of ensuring customer satisfaction and loyalty by going the extra mile.

Overview

28
28
years of professional experience

Work History

Senior Administrative Coordinator

Greenwich Association of REALTORS®
01.2010 - Current
  • Expedited decision-making processes by conducting thorough research and presenting concise reports to senior leaders.
  • Scheduled appointments and updated calendars.
  • Streamlined office operations by implementing efficient administrative systems and processes.
  • Handle high-pressure situations and shifting priorities with ease, consistently providing exceptional support to senior staff members during critical moments.
  • Demonstrate exceptional attention to detail when proofreading documents produced within the department ensuring error-free final drafts were submitted.
  • Boost member morale with well-organized event planning for company functions, meetings, and conferences.
  • Maintain strict confidentiality regarding sensitive information while completing various administrative tasks such as filing or data entry projects.
  • Answer phone calls and responded to inquiries from customers, vendors and other external contacts.

Credit Counseling Advisor

S C G Solutions, LLC
04.2005 - Current
  • Provided credit counseling, strategies and corrections to consumer's credit reports reported by the 3 major credit bureaus.
  • Review client credit scores and works with Processing Department to correct reporting inaccuracies. Advises consumers how to effectively raise their score within 3-6 months. Reports to the company owners, has managed 2 assistants.
  • Trained 6+ salespeople per year cold calling, networking and referral strategies to earn new business. New hires typically have no sales experience and work remotely around the country.
  • Calmly handles stressful customer service situations; frequent liaison between Processing Department, client and mortgage broker under pressure to meet the deadline to close on a new home.
  • Workedwith 20-25 new clients per month through a 3-month process. 80% of clients are located nationwide.
  • Educated prospects, clients and groups of mortgage brokers the specifics of the credit repair process.
  • Provided weekly updates to mortgage brokers and clients; prepares monthly sales spreadsheets.

Personal Assistant

Prudential CT Realty
09.2002 - 02.2005
  • Assistant to Barbara Wells, Realtor targeting affluent clients in Southwestern Fairfield County, CT.
  • Served as behind the scenes support to prepare marketing materials, show listings, host open homes, write contracts and follow up with attorney to close the sale. Licensed real estate agent.
  • Tracked and replied to sales leads. Toured a family from the U.K. through Greenwich to highlight relevant features of the area.
  • Kept spreadsheets, hard copy files and calendars current with sales, commissions, open homes, appointments, home inspections, closing dates and marketing deadlines.
  • Consistently provided the highest level of customer service and follow up to discriminating homebuyers.

Medical Billing Representative

Byram Healthcare
06.1997 - 08.2002
  • Insurance claims processor for patients requiring medical supplies, equipment and prescriptions.
  • Liaison between patients, hospitals, doctors and the insurance companies to confirm eligibility to receive medical supplies.
  • Trained new billing representatives procedures to verify information and correctly submit claims for approval.
  • Calmly educated primarily elderly patients about the process. Deadline-driven environment based on the immediate need for medical equipment and prescriptions.

Education

B.S. - Business

Mercy College
Dobbs Ferry, NY

Skills

  • Skilled in Microsoft Word, Excel, and PowerPoint
  • Administrative support
  • Organized scheduling coordination
  • Order fulfillment
  • Travel coordination proficiency
  • Event planning expertise
  • Professional telephone communication
  • Detail-oriented approach
  • Collaborative teamwork
  • Proficient in handling incoming calls
  • Organizing successful events

Timeline

Senior Administrative Coordinator

Greenwich Association of REALTORS®
01.2010 - Current

Credit Counseling Advisor

S C G Solutions, LLC
04.2005 - Current

Personal Assistant

Prudential CT Realty
09.2002 - 02.2005

Medical Billing Representative

Byram Healthcare
06.1997 - 08.2002

B.S. - Business

Mercy College

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