Deanna Pollard

Communicate with clients using live chat.

Utilized messaging platforms to address inquiries.

Ensured prompt support.

Handle fraud-related concerns, account issues

and product navigation with professionalism and

accuracy

Meet and exceed performance targets for

response time, customer satisfaction, and issue

resolution.

Troubleshoot problems and escalate complex

concerns to specialized support teams when needed.

• Supervised daily operations to ensure efficient workflow and timely order fulfillment.
• Trained new team members on safety protocols and operational procedures.
• Implemented inventory control measures to optimize stock management and reduce discrepancies.
• Coordinated with cross-functional teams to enhance communication and streamline processes.

• Monitored premises to ensure safety and security protocols were followed.
• Conducted regular patrols to deter unauthorized access and identify potential hazards.
• Assisted in incident reporting and documentation for management review.
• Responded promptly to alarms and emergencies, coordinating with local authorities when necessary.

Led daily operations including labor allocation,

task management, and employee training.

Maintained high productivity in picking, packing,

labeling, and shipping processes

Enforced and trained staff on updated safety

protocols.

Operated forklifts and RF scanners with high

accuracy and safety.

Known for reliability, attention to detail, and

effective time management in high-pressure