Deanna Pratt
Vineland,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and to help maintain family connections and bonds in a safe manner.
Overview
31
31
years of professional experience
Work History
Owner/Operator
Pratt Child Care
09.2015 - Current
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Planned and guided age-appropriate tasks like reading, crafts and story time and circle time.
- Encouraged children to develop healthy social and emotional skills.
- Provided emotional support and guidance to children during difficult times.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Utilized positive reinforcement techniques to encourage good behavior.
- Assisted in potty training and other daily hygiene activities to support child development.
- Liaised with parents and guardians to discuss child progress.
Service Advisor
Acura Of Turnersville
04.2012 - 02.2014
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained excellent customer service scores
Service Advisor
Acura Of Ardmore
06.2010 - 06.2012
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer service satisfaction scores
Service Advisor
Elite Acura
07.1999 - 03.2010
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained a high customer satisfaction rating
Certified Nursing Assistant
Medford Convalescent Home
10.1996 - 11.1999
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped residents maintain social skills
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Certified Nursing Assistant
The Healthcare Center At Washington
03.1992 - 05.1995
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped residents maintain social skills by getting them involved in activities.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
High School Diploma -
Bristol High School
Bristol, PA06.1989
Skills
- Understanding Customer Needs
- Warranty Claims Process Management
- Carrier Relations
- Conflict Resolution
- Nurturing Environment
- Behavior Redirection
- Empathy and Compassionate Care
- Detailed documentation
- HIPAA
- Planning and Leading Activities
- Maintaining Safe Environment
- Develop Lesson Plans
- Behavior Management Techniques
Timeline
Owner/Operator
Pratt Child Care
09.2015 - Current
Service Advisor
Acura Of Turnersville
04.2012 - 02.2014
Service Advisor
Acura Of Ardmore
06.2010 - 06.2012
Service Advisor
Elite Acura
07.1999 - 03.2010
Certified Nursing Assistant
Medford Convalescent Home
10.1996 - 11.1999
Certified Nursing Assistant
The Healthcare Center At Washington
03.1992 - 05.1995
High School Diploma -
Bristol High School