Summary
Overview
Work History
Skills
References
Timeline
Generic

Deanna Quantrille

Yakima

Summary

Program Manager with extensive experience in leadership and compliance management at College Success Foundation. Enhanced operational efficiency and service quality through effective team development and strategic initiatives. Proficient in data collection and performance evaluation, resulting in significant improvements in program outcomes and stakeholder engagement. Demonstrated ability to develop innovative strategies that leverage dynamic market conditions for optimal results.

Overview

22
22
years of professional experience

Work History

Program Manager

College Success Foundation
Yakima
09.2024 - Current
  • Directed daily personnel and program management encompassing training, recruiting, attendance tracking, and event coordination.
  • Collaborated with teachers, principals, and community organizations to enhance student college opportunities.
  • Sustained program development initiatives while managing scholarship partnerships and events.
  • Ensured accurate data collection practices in adherence to CSF policy for student information.
  • Established strong relationships with staff and external partners to foster program success.
  • Led team meetings focusing on progress evaluation and issue resolution.
  • Engaged in brainstorming sessions aimed at process improvement and efficiency gains.
  • Orchestrated strategic planning efforts to align programs with the organization's vision.

Branch Manager

Family Resource Home Care
Yakima
02.2023 - 09.2024
  • Branch Manager with over 21 years of experience in leadership and team building, excelling in compliance and marketing.
  • Demonstrated success in driving operational efficiency and enhancing service quality.
  • Proven ability to foster a collaborative environment and implement strategic initiatives for measurable growth.
  • Oversee daily operations, leading a team to achieve branch goals and enhance customer satisfaction.
  • Implement strategic initiatives, resulting in measurable growth and improved service quality.
  • Analyze performance metrics to identify areas for improvement, driving operational efficiency.
  • Foster a collaborative environment, ensuring team alignment with organizational objectives.
  • Supervision of 60+ Caregivers and 80+ clients in the Yakima and Ellensburg areas.
  • Compliance with WAC regulations for in home care services including home visits, paperwork and authorizations for clients and licensing/training for caregivers.
  • Lead and conduct daily huddles, weekly management meetings, safety meetings.
  • Marketing to local businesses and referral partners. Conducting presentations, lunches and events to promote business and educate peers on in home care services.
  • Pioneered marketing strategies that enhanced local business partnerships.
  • Enhanced caregiver training, boosting compliance and service quality.
  • Elevated service quality by enhancing caregiver training and compliance.
  • Managed in-home care services, enhancing client satisfaction and operational efficiency.
  • Led a team of caregivers, improving service delivery and client outcomes.
  • Implemented care plans, achieving measurable improvements in client health and well-being.
  • Coordinated with healthcare professionals, ensuring seamless care transitions and support.
  • Monitored and evaluated care services, driving continuous quality improvements.
  • Monitored and adjusted care plans to ensure tailored service meets individual client needs.
  • Implemented innovative care strategies that increased community outreach and support.
  • Advocated for client needs, securing necessary resources for improved care quality.
  • Enhanced operational protocols to streamline caregiving processes.
  • Fostered a nurturing environment that empowered staff and clients.
  • Developed strategies to increase customer satisfaction and loyalty.

In Home Care Manager

Catholic Community Services
Yakima
11.2019 - 02.2023
  • Coordinated daily scheduling of home care staff based on individual patient needs.
  • Collaborated with healthcare professionals to create comprehensive care plans for patients.
  • Conducted regular performance evaluations to enhance service delivery effectiveness.
  • Educated patients on conditions, treatment options, and potential outcomes.
  • Maintained accurate documentation of patient care, including assessments and progress notes.
  • Served as liaison with insurance companies and government agencies for patient support.
  • Supervised home health aides to ensure high-quality patient care standards.
  • Facilitated training sessions on patient care protocols and safety procedures.

Para-Professional SPED

Yakima School District
Yakima
03.2017 - 11.2019
  • Supported classroom activities, improving student engagement and academic performance through tailored assistance.
  • Boosted student performance by providing targeted support in classroom settings.
  • Fostered a positive learning environment, aiding academic and personal growth.
  • Collaborated with teachers to align educational strategies with student needs.
  • Enhanced SPED student academic outcomes by implementing customized support strategies.
  • Partnered with educators to co-develop and execute personalized learning plans for SPED students.
  • Provided essential support, ensuring SPED students thrive in inclusive classroom environments.
  • Monitored individual student progress, adapting methods to optimize learning outcomes.
  • Worked in self-contained Autism classrooms with high need students as well as general education students.

Home Care Coordinator

Senior Life Resources NW
Yakima
05.2003 - 06.2017
  • Coordinated home care services for 200+ clients, improving client satisfaction and care quality.
  • Managed a team of 80+ caregivers, reducing turnover rates and enhancing team efficiency.
  • Developed individualized care plans, ensuring compliance with health regulations and standards.
  • Streamlined scheduling processes, resulting in a 25% increase in operational efficiency.
  • Trained new staff on care protocols, boosting overall service delivery and client trust.
  • Analyzed client feedback to refine care procedures, enhancing service quality.
  • Conducted in-person interviews, conducted orientation and hiring process, lined up HCA training and continuing education for caregivers.
  • Enhanced regulatory compliance with meticulous audits, avoiding potential fines.

Skills

  • Leadership and program management
  • Team building and development
  • Performance evaluation
  • Problem solving
  • Talent recruitment
  • Budget coordination
  • Employee scheduling
  • Data collection and research
  • Compliance management
  • Marketing strategies
  • Presentation skills

References

References available upon request.

Timeline

Program Manager

College Success Foundation
09.2024 - Current

Branch Manager

Family Resource Home Care
02.2023 - 09.2024

In Home Care Manager

Catholic Community Services
11.2019 - 02.2023

Para-Professional SPED

Yakima School District
03.2017 - 11.2019

Home Care Coordinator

Senior Life Resources NW
05.2003 - 06.2017

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Deanna Quantrille