DEANNA REIMERTZ
Orlando,FL
Summary
Dynamic professional with a proven track record at Walt Disney World, excelling in guest assistance and service coordination. Adept at problem-solving and multitasking, I effectively trained new employees and enhanced operational efficiency. Skilled in Google Drive and Sheets, I consistently delivered exceptional experiences while maintaining attention to detail in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Watercraft Cast Member
Walt Disney World
Lake Buena Vista, FL
08.2024 - Current
- Operating watercraft vehicles
- Assisting guests with boarding and exiting
- Delivering narrations, using a radio, and answering guests questions about transportation
- Assisting with audience control and efficiency at park exit
Barista
Rook Coffee Roasters
Holmdel, New Jersey
07.2023 - 08.2024
- Crafted diverse coffee beverages in accordance with standardized recipes.
- Ensured cleanliness and organization of work area and equipment.
- Provided menu guidance and product recommendations to customers.
- Accurately processed cash transactions and payments at the register.
Trainer/Resort Front Office Dispatcher
Walt Disney Company
Lake Buena Vista, FL
01.2022 - 12.2022
- Instructed new employees on HotSOS software for dispatching bellmen and front office runners.
- Facilitated workshops on DLean for employee training initiatives.
- Supervised trainees during additional shifts, ensuring completion of online paperwork and DLearn modules.
- Mentored junior trainers, consistently sharing best practices and industry knowledge.
Production Assistant
American University
Washington DC, District of Columbia
10.2017 - 03.2020
- Trained new employees the way of the theater by taking on a leadership role as an underclassmen.
- Oversaw backstage activities, which includes hanging and programming stage lighting, building physical set pieces in the shop, working the lighting and sound boards, and collecting and store props correctly.
- Supervised fulfillment activities daily and efficiently handled order and scheduling demands.
Education
Bachelor of Arts - Psychology
American University
Washington, District of ColumbiaBachelor of Arts - Theater Performance
American University
Washington, District of ColumbiaBachelor of Science - Communications And Conflict
University of Central Florida
Orlando, FLSkills
- Problem solving
- Time management
- Service coordination
- Team leadership
- Multitasking
- Attention to detail
- Google Drive and Sheets
- Guest assistance
- Cash handling
References
- Hayley Acciavatti, Rook Coffee Manager, Rook Coffee Holmdel, 2101 NJ-35 Suite 165, Holmdel, NJ, 07733, (732) 856-9656
- Kali Emerson, Guest Experience Manager, Walt Disney World's Port Orleans Resort, 1251 Riverside Dr., Lake Buena Vista, FL, 32830, (407) 765-3046, kali.e.emerison@disney.com
- Jonette Mooney Lebled, Guest Experience Manager, Walt Disney World's Port Orleans Resort, 1251 Riverside Dr., Lake Buena Vista, FL, 32830, (407) 579-5744, jonette.lebled@disney.com
Awards
Quarterly Award, Award given by supervisors for exceptional performance. Walt Disney World.
Timeline
Watercraft Cast Member
Walt Disney World
08.2024 - Current
Barista
Rook Coffee Roasters
07.2023 - 08.2024
Trainer/Resort Front Office Dispatcher
Walt Disney Company
01.2022 - 12.2022
Production Assistant
American University
10.2017 - 03.2020
Bachelor of Arts - Psychology
American University
Bachelor of Arts - Theater Performance
American University
Bachelor of Science - Communications And Conflict
University of Central Florida
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