DEANNA REITZ
Steeleville,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in an office environment. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Egyptian Telephone Cooperative/Egyptian Communications
Steeleville, IL
12.2021 - Current
- Manage new customer service contracts and account setup.
- Respond to customer inquiries regarding services, billing, and account updates.
- Process customer payments and maintain accurate account records.
- Schedule installations and coordinate service appointments.
- Conduct outbound outreach for fiber line expansion projects.
- Answer and direct high-volume incoming calls to appropriate departments.
CUSTOMER SERVICE ASSOCIATE
Randolph Mutual Insurance Company
Steeleville, IL
12.2016 - 11.2022
- Streamlined invoice payment processes by sending timely bills and reminders.
- Organized and maintained insurance records to ensure easy access and retrieval of information.
- Reviewed and implemented changes to insurance policies as requested by agents to ensure compliance and accuracy.
- Executed the distribution of cancellation notices for policies resulting from non-payment.
CUSTOMER SERVICE REPRESENTATIVE
State Farm
Steeleville, IL
09.2011 - 10.2016
- Managed customer interactions to streamline billing processes. Oversaw payment processing to ensure accuracy and timeliness. Facilitated the setup of payment options, enhancing customer satisfaction.
- Provided expert guidance to customers regarding insurance-related questions to enhance service quality.
- Answered calls daily and directed to designated individuals or departments.
- Facilitated sales transactions by preparing accurate quotes for property and casualty insurance.
- Collaborated with team to achieve monthly sales targets.
- Managed monthly reconciliation of premium fund account for agent's office.
- Mentored new team members by providing in-depth instruction on organizational policies and operational procedures.
- Maintained detailed records of customer communications to monitor requests and provide timely solutions.
ACCOUNTS RECEIVABLE SPECIALIST
Chester Clinic P.C.
Chester, IL
08.1998 - 06.2009
- Managed accounts payable processes to ensure accurate recording and reconciliation of daily financial totals.
- Managed weekly insurance payment processing to maintain operational efficiency and client satisfaction.
- Facilitated employee training programs to enhance productivity and ensure high-quality work outcomes.
- Executed accounts receivable functions, including cash receipts posting and cash flow report updates.
- Managed invoice generation and distribution processes while overseeing monitoring for accuracy and compliance.
- Analyzed billing discrepancies to ensure accurate financial records.
Education
High School Diploma -
Trico High School
Campbell Hill, IL05.1999
Insurance Producers License 2011-2023
NIPR Licensing Center
01-2011
Skills
- Experienced with MS Office applications
- Call management skills
- Customer service expertise
- Client support
- Customer service optimization
- Clear communication
- Credit card processing expertise
- Sales strategy development
- Administrative assistance
- Data report creation
- Client engagement
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Egyptian Telephone Cooperative/Egyptian Communications
12.2021 - Current
CUSTOMER SERVICE ASSOCIATE
Randolph Mutual Insurance Company
12.2016 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE
State Farm
09.2011 - 10.2016
ACCOUNTS RECEIVABLE SPECIALIST
Chester Clinic P.C.
08.1998 - 06.2009
High School Diploma -
Trico High School
Insurance Producers License 2011-2023
NIPR Licensing Center