Deanna Richardson

• Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
• Maintained clean and well-organized environment for client happiness and safety.
• Assisted clients with bathing, dressing and incontinence care.
• Improved patient outlook and daily living through compassionate care.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Assisted with client personal care needs to foster independence and well-being.
• Helped client with medication self-administration.
• Tracked and reported clients' progress based on observations and conversations.
• Recognized emergency situations and implemented appropriate procedures.
• Planned optimal meals based on established nutritional plans.
• Assisted clients with proper exercises and rehabilitation.
• Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
• Checked patients' pulse, temperature and respiration.

• Supported office clerical functions using word processing and other software, email and office machines.
• Proofread and corrected correspondence and reports for error-free documentation.
• Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Answered and directed incoming calls using multi-line telephone system.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

• Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
• Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
• Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
• Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
• Wrote error-free and professional correspondence on behalf of court system.
• Recorded vital and fiscal records and accounts.
• Verified application data and account information against legal documentation to determine accuracy and integrity.
• Collected purchase funds and verified confirmed lienholder payoff before processing title.
• Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.

• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Maintained clear and open communications with facility areas to support safe operations.
• Supervised residents during meal distribution and intake, recreation time and work-site performance.
• Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
• Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
• Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
• Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
• Enforced resident behavior management protocols and drafted incident reports for infractions.
• Applied non-violent response tools and physical restraint during problematic situations.

Same duties as previous noted HHA.

• Organized treatment projects that focused on problem solving skills and creative thinking.
• Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
• Supported and counseled clients with drug and alcohol addiction.
• Assisted patients improve social relationships and engagement.
• Aided patients in performing activities of daily living.
• Developed basic strategies to promote patient safety, wellness and independence.
• Issued medications from clinic dispensary and kept records using specified procedures.
• Administered oral medications following physician's prescriptions and instructions.
• Conducted hypodermic injections following hospital procedures.
• Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
• Updated logs and job reports for completed and pending service calls at shift end.