Summary
Overview
Work History
Education
Skills
Certification
Sales Contract Processing
Team Building
Personal Information
Timeline
Generic

Deanna Richardson

Torrington

Summary

Dynamic and compassionate Respite Care Provider with DDS/DSS, skilled in crisis intervention and client support. Proven ability to foster independence and enhance emotional well-being through effective communication and behavior management. Recognized for maintaining confidentiality and delivering exceptional care, ensuring a safe and supportive environment for individuals with disabilities.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Respite Care Provider

DDS/DSS
South Windsor
04.2024 - Current
  • Adhered to agency policies and procedures related to confidentiality regulations.
  • Provided temporary relief and support to families of individuals with disabilities.
  • Supported clients in participating in leisure activities like going on walks or attending community events.
  • Managed challenging behaviors using de-escalation techniques according to established protocols.
  • Assisted with activities of daily living such as bathing, grooming, dressing, eating, and toileting.
  • Encouraged independence by assisting with self-care tasks like laundry, meal preparation.
  • Observed the physical health and emotional well-being of each client.
  • Developed positive relationships with clients, their families, and other involved parties.

HHA

Winsted Nursing
Winsted
08.2017 - 06.2022
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Improved patient outlook and daily living through compassionate care.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped client with medication self-administration.
  • Tracked and reported clients' progress based on observations and conversations.
  • Recognized emergency situations and implemented appropriate procedures.
  • Planned optimal meals based on established nutritional plans.
  • Assisted clients with proper exercises and rehabilitation.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Checked patients' pulse, temperature and respiration.

Correctional Officer

Taylor Correctional Institution
Perry
10.2014 - 08.2017
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Applied non-violent response tools and physical restraint during problematic situations.

DMV Title Clerk

Stratford Auto Sales
Stratford
03.2012 - 10.2014
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Wrote error-free and professional correspondence on behalf of court system.
  • Recorded vital and fiscal records and accounts.
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.

Customer Service Representative

Dan Perkins Auto Group
Milford
06.2007 - 03.2012
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Private Duty

HHA
Stratford
11.2004 - 06.2007
  • cn
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Provided emotional support to family members during difficult times.
  • Reported changes in patient conditions to registered nurse or physician.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Planned and served meals and snacks to patients according to prescribed diets.

Education

CNA - Nursing

Job Corps
Grafton, MA
06.2003

High School Diploma -

Central High School
Bridgeport, CT
06.2002

Skills

  • Client support
  • Compliance Training
  • Document Control
  • Reliable & Trustworthy
  • Organizational Skills
  • Behavior management
  • Good Work Ethic
  • Computer Skills
  • Crisis intervention
  • Health monitoring
  • Social Perceptiveness
  • Flexible Schedule
  • Medical terminology knowledge
  • Friendly, Positive Attitude
  • PPE Compliance
  • First Aid/CPR
  • Cultural Awareness
  • Attention to Detail
  • Planning & Organizing
  • Training & Development
  • Customer Service
  • Friendly
  • Confidentiality compliance
  • Emotional support
  • Communication skills
  • Problem solving
  • Team collaboration
  • Cultural sensitivity
  • Compassionate caregiving
  • Healthcare coordination
  • Patient monitoring
  • Medical terminology

Certification

  • First Aid Certification
  • CNA

Sales Contract Processing

True

Team Building

True

Personal Information

Authorized To Work In The US: 1

Timeline

Respite Care Provider

DDS/DSS
04.2024 - Current

HHA

Winsted Nursing
08.2017 - 06.2022

Correctional Officer

Taylor Correctional Institution
10.2014 - 08.2017

DMV Title Clerk

Stratford Auto Sales
03.2012 - 10.2014

Customer Service Representative

Dan Perkins Auto Group
06.2007 - 03.2012

Private Duty

HHA
11.2004 - 06.2007

CNA - Nursing

Job Corps

High School Diploma -

Central High School

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