Deanna Rogel
Ogden,UT
Summary
Experienced and reliable professional with over 7 years of customer service experience. Skilled in promoting and supporting a healthy work environment in high-stress settings. Proven expertise in cultivating relationships with diverse audiences and collaborating effectively with personnel. Proficient in data entry and knowledgeable about trends in multiple fields of work.
Overview
7
7
years of professional experience
Work History
Sales Associate Manager
Bluegreen Vacations
04.2023 - Current
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
Virtual Lead
Signet Jewelers
08.2020 - 03.2023
- Responsible for assisting multiple customers daily with difficult issues and questions while working with other branches of the company to solve conflicts and help with successful resolutions
- Promptly respond to customer enquiries via phone, email, video calls, or through a live person chat
- Quickly and efficiently open customer accounts by accurately recording account data
- Following up with multiple customers daily to check on satisfaction of products or recently solved issues
- Support daily communication with colleagues to help with building a happy and cohesive team
- Successfully added over 25,000 points of customer contact in less than one year.
Title 1/LAP/Study Skills/Bridge to College English Teacher/Peer Coach
Taholah School District
01.2018 - 06.2020
- Developed and improved school districts inclusivity and student adaptations by providing key training on student inclusion and appropriate leveled teaching
- Provided coworkers with training to promote safe and healthy learning environments in the classrooms
- Provided over 20 teachers with multiple trainings to help improve classroom safety and success
- Oversaw 150+ students to ensure adaptations were made in classroom to provide success
- Co-taught 30+ students to ensure they received enough support to graduate
- Provided the school district with over $50,000 in funding through grant writing efforts.
ELA (ELL) Instructor
Grays Harbor College
09.2017 - 03.2020
- Taught adults in rural areas in the community with ELL support through weekly classes taught using a self constructed curriculum
- Improved 76% of my students' English skills by two or more levels within one semester
- Provided at home curriculum for students who were affected by current pandemic
- Improved students language by providing relevant work language curriculum
- Developed a curriculum to promote better job, family, and daily communication for my students through curriculum based on specific needs.
Education
Masters in ELL – Education -
Western Governors University
05.2017
Bachelors of Arts – Education -
City University of Seattle
03.2016
Skills
- Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
- Comfortable working in both Microsoft Windows 10 and Mac OS X
- Excellent communication skills with a focus on team-building and customer relations
- Outstanding organizational, multitasking, and problem-solving abilities
- Customer Engagement
- Meeting Management
- Salesforce proficiency
- Negotiation expertise
- Sales Presentations
- Recruitment
Websites
References
References available upon request.
Timeline
Sales Associate Manager
Bluegreen Vacations
04.2023 - Current
Virtual Lead
Signet Jewelers
08.2020 - 03.2023
Title 1/LAP/Study Skills/Bridge to College English Teacher/Peer Coach
Taholah School District
01.2018 - 06.2020
ELA (ELL) Instructor
Grays Harbor College
09.2017 - 03.2020
Masters in ELL – Education -
Western Governors University
Bachelors of Arts – Education -
City University of Seattle