DEANNA ROUSE
Hermitage
Summary
Dynamic professional with a proven track record at Middle Tennessee Internal Medicine Associates, excelling in operations and financial management. Expert in problem-solving and customer relationship management, I enhanced patient satisfaction and increased revenue collection rates through effective billing strategies and staff training initiatives. Committed to fostering positive work environments and achieving organizational goals.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Middle Tennessee Internal Medicine Associates
- Supervised daily operations to achieve performance, quality, and service standards.
- Maintained organized and clean store environment to enhance customer experience.
- Fostered strong relationships with staff to promote positive work atmosphere.
- Monitored cash intake and deposit records to increase accuracy and minimize discrepancies.
- Ensured accurate financial reporting by overseeing daily cash reconciliations.
- Resolved customer complaints promptly to improve satisfaction rates.
- Provided hands-on assistance to customers while staying informed on consumer preferences.
- Implemented training programs to enhance staff product knowledge and customer service skills.
Medical Billing Manager
Middle Tennessee Internal Medicine Associates
02.2006 - 11.2024
- Resolved billing issues through thorough research and effective problem-solving techniques.
- Developed payment plans with customers to bring accounts current efficiently.
- Addressed billing inquiries promptly, enhancing patient satisfaction levels significantly.
- Reduced denied claims by meticulously reviewing and resubmitting corrected errors.
- Cultivated strong relationships with insurance companies to improve payment turnaround times.
- Maintained compliance by staying informed of regulatory changes in medical billing practices.
- Oversaw accurate claims submission, optimizing revenue cycle management processes.
- Analyzed billing reports to identify improvement areas, resulting in increased revenue collection rates.
Education
Business Management
Capella University
Skills
- Problem-solving
- Time management
- Workload management
- Operations management
- Customer relationship management
- Financial management
- Business administration
Timeline
Medical Billing Manager
Middle Tennessee Internal Medicine Associates
02.2006 - 11.2024
Assistant Manager
Middle Tennessee Internal Medicine Associates
Business Management
Capella University
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