Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Deanna Rush

Maricopa,AZ

Summary

Proven customer service expert from Cub Foods, adept in cash handling and customer satisfaction. Excelled in resolving complaints with empathy, boosting loyalty. Skilled in negotiating payment plans at Essentia Health, significantly reducing account discrepancies. Demonstrates reliability, adaptability, and a commitment to excellence, contributing to improved financial strategies and customer relations at Rotech.

Overview

10
10
years of professional experience

Work History

Customer Service Cashier

Cub Foods
05.2014 - 10.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Processed refunds and exchanges in accordance with company policy.
  • Redeemed coupons to discount purchases.

Patient Accounts Representative

Essentia Health-St. Mary's Medical Center
04.2016 - 10.2020
  • Prepared reports detailing billing actions, flags and other key information.
  • Utilized computer programs to create invoices, letters and other documents.
  • Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
  • Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
  • Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
  • Streamlined billing processes for increased efficiency in managing patient accounts.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
  • Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Established relationships with customers to encourage payment of delinquent accounts.

Collections Specialist

Rotech
04.2012 - 03.2014
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Fostered a positive working relationship with other departments within the company, assisting in credit evaluation processes, risk assessments, and overall financial strategy development.
  • Assisted in implementing procedures and policies to facilitate timely payments.

Education

High School Diploma -

Los Alamitos
Los Alamitos, CA
06-1972

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services
  • Customer focus
  • Cash handling expertise
  • Customer inquiries
  • Refund handling
  • Merchandise restocking
  • Adaptability and flexibility
  • Phone etiquette

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Accounts Representative

Essentia Health-St. Mary's Medical Center
04.2016 - 10.2020

Customer Service Cashier

Cub Foods
05.2014 - 10.2021

Collections Specialist

Rotech
04.2012 - 03.2014

High School Diploma -

Los Alamitos

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Deanna Rush