Summary
Overview
Work History
Education
Skills
Websites
Volunteer Involvement
Professional Highlights
Timeline
Generic

Deanna Carbajal

Orcutt,USA

Summary

Skilled Escalation Specialist with extensive experience in resolving complex customer issues and implementing strategic problem-solving. Proven ability to facilitate seamless communication between clients and cross-functional teams, ensuring swift and effective resolutions, while maintaining exceptional customer satisfaction. Expertise drives performance. Consistently delivers results, successfully managing escalated cases, and contributing to increased customer retention and service excellence.

Overview

20
20
years of professional experience

Work History

Escalation Expert

Sunrun
10.2023 - Current
  • Serve as the primary point of contact for escalated customer issues, ensuring resolution in alignment with Sunrun guidelines.
  • Independently manage cases while collaborating effectively within a team environment.
  • Highly self-motivated, with a strong sense of personal responsibility.
  • Adapt quickly to new challenges and processes, demonstrating a strong ability to learn.
  • Provide guidance and support to team members, fostering a collaborative work environment.
  • Utilize critical thinking to assess problems, evaluate solutions, and make sound decisions.
  • Build and maintain positive relationships across departments to drive issue resolution.
  • Effectively manage time and prioritize tasks to meet deadlines.
  • Exhibit professionalism, respect, and a customer-focused approach in all interactions.

Service Transfer Coordinator

Sunrun
04.2022 - 10.2023
  • Ensure customers can smoothly and efficiently transfer their Sunrun agreement to a new homeowner upon the sale of their home.
  • Interacts with customers, their home-buyers, real estate agents, and escrow officers to ensure the successful completion of the process.
  • Effectively and efficiently handle 120+ transfer cases at a time, assuming prompt and expeditious follow-up.
  • Make outbound calls to proactively engage with customers, realtors, and lenders involved in real estate transactions, including regular home sales, bankruptcies, and foreclosures, while displaying exceptional customer service and support by utilizing strong verbal and written communication skills.
  • Strong communication and verbal skills.

REAL ESTATE TRANSACTION COORDINATOR/ADMINISTRATIVE ASSISTANT

Shea Hutchinson, Better Homes and Garden Haven Properties
Santa Maria, CA
08.2008 - 09.2023
  • Assist in managing contracts throughout the selling and buying process to deliver a quick, efficient real estate experience.
  • Acts as a liaison between real estate agents, clients, escrow companies, and mortgage brokers during the process of a real estate sale, and effectively manages administrative tasks involved in closing a sale, completing contracts on time or ahead of schedule.
  • Maintain and close out 10 to 15 complaint files for all transactions a month, accurately.
  • Preserve and nurture all relationships for ongoing retention and growth.
  • Implemented and improved the existing transaction checklist, and daily communication email updates, to efficiently serve clients and all parties involved in the transaction.

LOAN PROCESSOR

Oak Tree Lending
Santa Maria, CA
07.2005 - 06.2008
  • Organize and gather required documentation and verifying accuracy and completeness of application while providing excellent customer service to clients and all parties involved
  • Consistently closed 20 loans a month by communicating with all necessary parties, following loan timeline, and offering support and guidance to operations partners throughout the process
  • Act as a liaison between customers and financial institutions to assist qualified applicants acquire loans in a timely manner
  • Obtain and review documents for compliance with Loan Officers every 24-48 hours to confirm a timely closing

Education

GED -

Santa Maria High School
Santa Maria, CA
01.1995

Skills

  • DocuSign
  • MLS
  • Skyslope
  • Windows
  • Internet Explorer
  • Zipforms
  • Salesforce
  • Google (Calendar, Sheets, Drive, Gmail)

Volunteer Involvement

  • St. Louis De Montfort Church, Not Provided, Orcutt, CA, Not Provided, 06/2002, Current
  • St. Mary's Church, Not Provided, Santa Maria, CA, Not Provided, 09/1993, Current
  • St. Joseph High School, Not Provided, Santa Maria, CA, Not Provided, 09/2015, Current

Professional Highlights

  • Highly motivated with proven proficiencies in time management, and organization while instilling motivation and promoting teamwork.
  • Perform well under pressure and fast paced environment with minimal supervision.
  • Implemented and revamped existing transaction checklist and daily communication email updates to efficiently serve clients and all parties involved in the transaction.
  • Resourceful, productive, and reliable Real Estate Transaction Coordinator/Administrative Assistant who contributed to Shea Hutchinson, Realtor to achieve 'Realtor of the Year' in 2008 and 2021.

Timeline

Escalation Expert

Sunrun
10.2023 - Current

Service Transfer Coordinator

Sunrun
04.2022 - 10.2023

REAL ESTATE TRANSACTION COORDINATOR/ADMINISTRATIVE ASSISTANT

Shea Hutchinson, Better Homes and Garden Haven Properties
08.2008 - 09.2023

LOAN PROCESSOR

Oak Tree Lending
07.2005 - 06.2008

GED -

Santa Maria High School

Similar Profiles

CREATE PROFILE
Deanna Carbajal