Deanna Savage
Houston
Overview
15
15
years of professional experience
Work History
PROJECT COORDINATOR
Dormakaba
07.2023 - Current
- Company Overview: Manage projects for an International security manufacturing company that provides door/lock hardware
- Manage projects for an International security manufacturing company that provides door/lock hardware
- Coordinate orders for closers, operators, locks, exit devices, and electronic access control components for multiple commercial buildings in Canada and the USA
- Manage 80-100 projects daily on payments statuses, tracking statuses through FED EX, and order statuses
- Develop and update project plans to document objectives, technologies, and funding
- Submit budget estimates, progress reports and cost tracking reports
- Communicate with vendors and installers to perform lock installations at different facilities
- Request and finalize invoices for payments to be processed for vendors once projects are completed
- Create and issue change orders when new items are purchased
- Serve as point-of-contact to support order management, testing and reporting
- Establish and maintain quality performance metrics to meet objectives
- Liaise with hotels on Smartsheets to go over project statuses, payments and shipment statuses bi-weekly
- Manage projects for an International security manufacturing company that provides door/lock hardware
SERVICE COORDINATOR
Mechanical Products Nevada, inc
11.2022 - 07.2023
- Company Overview: A manufacturing commercial HVAC company that specializes in commercial HVAC and plumbing equipment
- Coordinated technicians schedules for a manufacturing commercial HVAC company that specializes in commercial HVAC and plumbing equipment
- Determined schedules, sequences and assignments for work activities based on priority and quantity of equipment
- Followed up with technicians and regional managers to receive and communicate status updates
- Confirmed completed or closed work orders by reviewing notes and following up on pending items
- Obtained paperwork from the field and distributed to field managers for processing
- Created an efficient maintenance schedule to keep systems running at peak levels for the entire year
- Trained employees on how to handle daily tasks and improve performance
- Scheduled HVAC technicians to perform maintenance on air handling units at SWITCH Las Vegas and SWITCH Reno
- Scheduled pre start up/start up for HVAC units being delivered to SWITCH
- Approved weekly time cards for technicians for payroll
- A manufacturing commercial HVAC company that specializes in commercial HVAC and plumbing equipment
ASSISTANT PROPERTY MANAGER
American Homes 4 Rent
06.2021 - 11.2022
- Tenant screening and verification.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Processed invoices daily from vendors that completed maintenance work in tenants' homes.
- Approved purchase orders upon completion of work done by selected vendors.
- Processed incoming payments from tenants in a timely manner.
- Drafted and monitored budgets for overall maintenance and operations.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Handled all escalated tenants and outside vendors with proper care, knowledge, and patience.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
FIELD SCHEDULING COORDINATOR
American Homes 4 Rent
02.2017 - 06.2021
- Created and dispatched work orders directly for field technicians and superintendents that handle maintenance work for occupied/vacant homes
- Handled escalated tenants and emergency phone calls related to maintenance needs
- Scheduled 50-60 work orders daily for technicians to address routine maintenance visits, warranty work, parts install, and appliance install
- Worked under 3+ regional managers to coordinate with technician's schedule daily
MAINTENANCE COORDINATOR II
American Homes 4 Rent
02.2016 - 02.2017
- Optimized and routed technicians schedules for a Property Management Company
- Dispatched work orders to 3rd party vendors to address emergency/minor urgent issues
- Handled escalated tenants and emergency phone calls related to maintenance needs
- Handled Inbound/outbound calls to follow up on services provided
- Created pricing invoices for appliance replacement facilities
EMERGENCY ROADSIDE DISPATCHER
Quest Software
11.2014 - 11.2015
- Received inbound calls from insured members for roadside assistance, provided updates of estimated driver arrival time, processed payments and explained billing
- Setup Auto Pay and assisted with payment arrangements to save members in jeopardy of cancellation for nonpayment
CUSTOMER SERVICE REPRESENTATIVE
State Farm Insurance
01.2014 - 08.2014
- Temp position
- Meet and greet walk in customers
- Handled inbound phone calls/outbound calls
- Investigated and recorded testimony of insureds due to an auto accident
CUSTOMER SERVICE REPRESENTATIVE
Diamond Resorts International
05.2010 - 01.2013
- Received inbound and outbound calls to sell points for vacation packages
- Helped customers with various sales packages offered nationwide
Education
Real estate -
Aceable Agent
Online10-2024
Standard Diploma -
Cheyenne High School
Las Vegas, NV06.2009
Skills
- Microsoft office
- Excel
- Yardi
- Field Service
- POS
- Microsoft Project
- Smartsheets
- CRM
Timeline
PROJECT COORDINATOR
Dormakaba
07.2023 - Current
SERVICE COORDINATOR
Mechanical Products Nevada, inc
11.2022 - 07.2023
ASSISTANT PROPERTY MANAGER
American Homes 4 Rent
06.2021 - 11.2022
FIELD SCHEDULING COORDINATOR
American Homes 4 Rent
02.2017 - 06.2021
MAINTENANCE COORDINATOR II
American Homes 4 Rent
02.2016 - 02.2017
EMERGENCY ROADSIDE DISPATCHER
Quest Software
11.2014 - 11.2015
CUSTOMER SERVICE REPRESENTATIVE
State Farm Insurance
01.2014 - 08.2014
CUSTOMER SERVICE REPRESENTATIVE
Diamond Resorts International
05.2010 - 01.2013
Real estate -
Aceable Agent
Standard Diploma -
Cheyenne High School
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