Deanna Schlensig
Credit Solutions Officer & Collection Manger
526 Tierra Bella Dr Alamogordo,NM
Summary
Organized Loan Solutions Officer and Collection Manager with 23 years of experience in banking with emphasis in Loans. Deadline-oriented with a commitment to financial success and helping members. Collection Manager offering vast knowledge of banking regulations and compliance procedures. Hardworking professional assisting members, scheduling payments and reviewing credit histories. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction. Clear understanding of taking LOCO Credit Union to the next level, training in leadership and being passionate about work. Motivated to learn, grow, and excel in today's Industry. Utilizing my talents, I want to achieve the Chief Executive Officer position that offers professional challenges, team building experiences, interpersonal skills, excellent time management and problem-solving abilities to guide LOCO Credit Union for continued growth and success in the community.
Overview
22
22
years of professional experience
33
33
years of post-secondary education
1
1
Certificate
Work History
Loan Solutions Officer
LOCO Credit Union
Alamogordo, NM
09.2017 - Current
- Collections Manager – Closely monitored performance of current portfolio of specialty loans, credit cards and made changes to achieve performance targets.
- Established tracking for Trouble Debt Restructure (TDR) and Charge Off loans on a weekly tracking to monitor expenditures to mitigate risk of overages.
- Proactively identified solutions for customers experiencing credit issues.
- Established relationships with venders for repo purchases.
- Sought out and named Liaison during conversion by Sharetec in October of 2021.
- Provided technical support during onboarding and throughout various stages of pipeline.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Worked in collaboration with current Chief Executive Officer (CEO) to execute weekly trainings for staff to enhance clarity and create uniform understanding of our core system.
- Interviewed and hired top performers to add strengths, improving organizational talent, skill set and value to the department.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Learned other teammates' work tasks to train as backup.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Educated customers on use of banking website and mobile apps.
- Continue working with vendors from conversion to get programs to work at its fullest potential.
Commercial Loan Specialist
Bank 34
Alamogordo, NM
12.2012 - 09.2017
- Provided loan documentation for Commercial and Small Business Administration (SBA) loans, by maintaining open line of communication about loan status.
- Provided loan documentation for Consumer, Construction & residential loans with TILA Respa Integrated Disclosure rule (TRID) disclosures, consistently meeting deliverables according to deadlines.
- Reviewed loan documentation for our New Mexico and Arizona branches of the closing packages for accuracy.
- Researched banking guidelines and Statutory requirements to stay updated on new laws and applications.
- Achieved proper compliance and accurate exception reporting for management review.
- Updated and prepared standard operational procedures for improved efficiency.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Maintained strict confidentiality of bank records and client information.
- Created and updated over 100 documents in Lazer Pro as the document administrator.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Learned other teammates' work tasks to train as backup.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Communicated with customers daily to request information and complete paperwork.
- Reviewed and validated details of loan applications and closing documentation.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Commercial Loan Assistant
First National Bank In Alamogordo
Alamogordo, NM
05.2000 - 12.2012
- Provided loan documentation for Consumer, Construction, and residential loans with the correct disclosures, consistently meeting deliverables according to deadlines.
- Provided necessary bank documentation for action in Bankruptcies, Civil and Tribal Court.
- Researched banking guidelines and Statutory requirements in order to be in compliance with established bank guidelines.
- Collected and compiled paperwork necessary for vehicle transfers at Department of Motor Vehicles.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Created and updated over 50 documents in Lazer Pro as the document administrator.
- Updated and prepared standard operational procedures for improved efficiency.
- Increased client satisfaction by maintaining open line of communication about loan status.
- Assembled important paperwork and disclosures for borrower.
- Communicated with customers daily to request information and complete paperwork.
- Provided assistance with application documents and client communication.
- Monitored key dates to obtain information by deadlines.
- Offered administrative support to assist with loan origination, approval and underwriting.
- Reviewed and validated details of loan applications and closing documentation.
- Produced and submitted completed loan packages to title and escrow professionals.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Maintained strict confidentiality of bank records and client information.
- Learned other teammates' work tasks to train as backup.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Education
Some College (No Degree) - Business Administration And Management
NMSU-A
2400 Scenic Dr, Alamogordo NM 88310 08.1996 - 05.2026
High School Diploma -
Alamogordo High School
Alamogordo, NM 08.1993 - 05.1996
Skills
Payment Collection
Additional Information
Trainings
- Lazer Pro Consumer and Commerical Loans by DH Corporation
- SBA Training and submission of E-Tran & SBA One
- Appraisal and Appraisal review
- Microsoft Office Suite Class
- Leadership Training
- CUANM'S Onward & Upward Training Conference
- Sharetec Training for upcoming FID exam
- Leadership Development Redefined
- Impact Marketing
- Lending Solutions
- Credit Union National Association (CUNA)
- E-Oscar training for Credit Report
- Experian
- Southwest Business Corporation (SWBC) Multiple trainings in our diverse fields-Guarantee Auto Protection (GAP), Mercury Mechanical Protection (MMP), Electronic Cash Management (ECM), Collateral Protection Insurance (CPI), and Pay Prompt.
Awards
Employee of the Year- LOCO Credit Union
- December 2020
Associate of the Month - First National Bank in Alamogordo
- September 2002
- November 2004
- March 2007
Certification
Consumer & Commercial Loan Documentation, DH Corporation, January 2010 thru September 2012
Timeline
Loan Solutions Officer
LOCO Credit Union
09.2017 - Current
Commercial Loan Specialist
Bank 34
12.2012 - 09.2017
Commercial Loan Assistant
First National Bank In Alamogordo
05.2000 - 12.2012
Some College (No Degree) - Business Administration And Management
NMSU-A
08.1996 - 05.2026
High School Diploma -
Alamogordo High School
08.1993 - 05.1996
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