Deanna Schmidt
Council Bluffs,IA
Summary
Results-driven professional with extensive experience at Nebraska Board of Parole, specializing in data entry and recordkeeping. Demonstrated success in enhancing team performance through innovative problem-solving and exceptional customer service. Proficient in PIMS and document processing, with a strong commitment to achieving service goals and maintaining meticulous attention to detail. Adaptable and organized, with a proven ability to thrive in fast-paced environments and consistently deliver high-quality work.
Overview
38
38
years of professional experience
Work History
Administrative Release Office
Nebraska Board of Parole
Omaha & Lincoln, USA
11.2013 - 05.2025
- Supported Parole Board hearings by recording proceedings and entering official results into state systems.
- Created monthly parole certificates and prepared all hearing documentation.
- Scanned, uploaded, and organized documents for statewide access.
- Coordinated with state correctional facilities to process inmate releases, including multi-state cases.
- Utilized PIMS, NiCAMS, Word, Excel, Kronos, and other state programs.
- Trained Parole Officers in navigating PIMS for caseload management.
- Administrative Release Office - State of Nebraska
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed routine maintenance and repair.
Corporal
Nebraska Department of Corrections
York, USA
10.2004 - 11.2013
- Managed inmate intakes and property processing.
- Licensed in the fingerprinting process.
- Conducted transports, UA tests, escorts, and maintained records.
- Conducted regular security checks to maintain a safe environment.
- Managed inmate records and documentation accurately and confidentially.
- Responded to emergencies and de-escalated conflicts among inmates.
- Trained new officers on safety protocols and operational procedures.
- Monitored inmate behavior to identify potential issues or risks promptly.
- Monitored prisoners during transport from facility to court or other locations.
- Supervised inmate work assignments in order to maintain order and discipline.
- Provided support services such as meals, laundry, and mail delivery to inmates as needed.
- Counseled inmates on personal matters related to their incarceration experience.
- Reported any suspicious activity to supervisors or appropriate authorities promptly.
- Trained new officers on proper procedures for handling a variety of scenarios.
- Provided surveillance of inmates in living and recreational areas to ensure safety and security.
- Participated in regular meetings with other correctional officers to discuss security issues.
- Assessed the mental health of inmates through observation and communication with staff members.
- Performed daily rounds of cells, dorms, yards, and other areas within the prison facility.
- Escorted visitors into the prison facility while ensuring that all safety protocols were followed.
- Collaborated with outside organizations such as courts or parole boards when necessary.
- Conducted searches for contraband items including drugs, weapons, and other prohibited materials.
- Enforced prison policies regarding visitation rights and privileges for prisoners.
- Responded quickly to emergency situations such as fights or attempted escapes.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
Bank Teller / Vault Teller / Branch Manager
York State Bank & Trust
York, USA
04.1996 - 10.2004
- Assisted customers at multiple branches.
- Managed cash ordering and distribution.
- Handled vault operations and teller duties.
- Assisted customers with account inquiries and provided solutions to their needs.
- Handled cash deposits, withdrawals, and transfers while ensuring compliance with policies.
- Maintained accurate records of daily transactions and reconciled discrepancies promptly.
- Educated customers on bank products and services to enhance their banking experience.
- Monitored ATM cash levels and coordinated maintenance requests with technical support.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Maintained confidentiality of bank records, transactions and customer information.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Entered transactions into computer and issued customer receipts.
- Provided assistance to other tellers during peak business hours as needed.
Waitress
Chance’s ‘R’
York, USA
01.1995 - 01.1996
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness of dining area and ensured proper table settings.
- Collaborated with kitchen staff to deliver timely food service.
- Assisted in training new waitstaff on service standards and procedures.
- Handled customer inquiries and resolved complaints professionally.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared checks accurately and processed payments promptly.
Cashier
McDonald’s
York, USA
01.1994 - 01.1995
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cosmetologist
The Hair Cellar
York, USA
01.1993 - 01.1995
- Provided personalized consultations to determine clients' beauty needs and preferences.
- Performed a variety of hair services including cuts, color, and styling techniques.
- Maintained a clean and organized workspace to ensure client safety and satisfaction.
- Collaborated with team members to enhance service offerings and client experience.
- Managed appointment scheduling to optimize client flow and reduce wait times.
- Developed lasting relationships with clients through exceptional service and follow-up care.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Assisted customers in selecting appropriate retail products for their needs.
Cashier
Runza
Kearney, USA
01.1990 - 01.1991
- Processed customer transactions accurately and efficiently in busy retail environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Cashier
McDonald's
Kearney, USA
01.1988 - 01.1989
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Store Clerk
Harvard Food Mart
Harvard, USA
01.1987 - 01.1988
- Stocked shelves and organized products for visibility and accessibility.
- Operated cash registers, processed transactions, and handled payments accurately.
- Maintained cleanliness and orderliness of store areas to enhance customer experience.
- Collaborated with team members to replenish inventory and manage stock levels.
- Provided exceptional customer service by addressing concerns and resolving issues swiftly.
- Monitored expiration dates on products to ensure freshness and safety standards.
- Greeted customers and provided excellent customer service.
- Unloaded delivery trucks promptly upon arrival in order to minimize delays for customers.
- Stocked shelves with merchandise and organized displays to promote sales.
- Provided guidance to new employees regarding job duties and responsibilities.
- Performed daily checkout audits by verifying totals from each register against total receipts from the day's sales activity.
- Assisted customers in finding items, providing information about products and answering questions.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Built and maintained productive relationships with employees.
Education
Cosmetology Program -
Joseph's College of Beauty
Kearney/Hastings, NE01.1993
Skills
- Customer Service
- Cash Handling
- Data Entry & Recordkeeping
- Communication
- Multitasking & Time Management
- Document Processing
- Training & Staff Support
- PIMS
- NiCAMS
- Word
- Excel
- Kronos
- DOS systems
- Security procedures
- Problem solving
- Attention to detail
- Maintenance & repair
- Flexible and adaptable
- First Aid/CPR
Accomplishments
Excellence In Leadership, October 2023
References
References available upon request.
Timeline
Administrative Release Office
Nebraska Board of Parole
11.2013 - 05.2025
Corporal
Nebraska Department of Corrections
10.2004 - 11.2013
Bank Teller / Vault Teller / Branch Manager
York State Bank & Trust
04.1996 - 10.2004
Waitress
Chance’s ‘R’
01.1995 - 01.1996
Cashier
McDonald’s
01.1994 - 01.1995
Cosmetologist
The Hair Cellar
01.1993 - 01.1995
Cashier
Runza
01.1990 - 01.1991
Cashier
McDonald's
01.1988 - 01.1989
Store Clerk
Harvard Food Mart
01.1987 - 01.1988
Cosmetology Program -
Joseph's College of Beauty