Developed and implemented a peer review program for clinical services aimed at pharmacists to ensure quality standards are maintained
Collaborated with several stakeholders including practice compliance, billing compliance, and legal on multiple clinical programs, quality gaps, and residency projects
Served as subject matter expert for several clinical programs further training associates, identifying gaps in service delivery and closing those gaps through root cause analysis and plan development
Managed Residency program as Walmart Site Coordinator for CSY PGY1 utilizing strong leadership and organizational skills placing 90% of residents in leadership roles at Walmart
Taught and trained over 125 clinical pharmacists in all APhA certification programs including Immunizations, MTM, Diabetes Care, Travel Vaccines, and Cardiovascular Disease State Management
Naloxone expertise and program development for all 50 states ensuring each state's requirements were being met
Collaborated with regional and divisional teams to identify and address stores with SOP and quality assurance issues
Worked with clinical pharmacists to identify quality gaps and develop root cause analysis
Collaborated with AADE to develop continuing education courses for nurse practitioners and pharmacists ensuring they have the tools needed to care for diabetic and pre-diabetic patients
Assisted in the operation of multiple facilities by ensuring continuous quality clinical improvement
Developed and executed ASHP Accredited Pharmacy Technician Training Program for over 17,000 pharmacy technicians
Ensured accreditation for 2 residency programs in different states for 3 GPY1 residency positions
Collaborated with the practice compliance team to conduct a 50-state review to determine eligibility of pharmacy technicians to provide immunizations
Developed and executed an ACPE accredited immunization training program for 12,000 pharmacy technicians nationwide
Collaborated with Elton John AIDS Foundation and Duke University to develop HIV Training for nurse practitioners and pharmacists ensuring they have the tools needed to care for patients living with and at high risk of contracting HIV
Created continuing education for nurse practitioners and pharmacists around specialty drugs ensuring they have the tools needed to care for patients with specialty needs
Developed and executed training protocols in Idaho and expanded contraceptive pilot in Oregon
Director Clinical Services and Professional Relations
Walmart, Inc
09.2020 - 10.2022
Director, Quality Improvement Programs-Health and Wellness
Walmart, Inc
06.2019 - 09.2020
Sr. Training Manager
Walmart, Inc
03.2018 - 06.2019
Senior Manager, Quality Improvement – Health and Wellness
Walmart, Inc
01.2009 - 01.2018
Assisted in the operation of multiple facilities by ensuring continuous quality clinical improvement
Taught and trained clinical pharmacist on identification of quality gaps and developing root cause analysis
Managed specific projects including ensuring compliance with the quality improvement program, market director training, pharmacy manager and technician training, collaborating with regional and divisional teams to identify and address stores with SOP, and quality assurance issues
Development of Walmart’s Immunization program
Taught and trained over 350 clinical pharmacists in all APhA certification programs including Immunizations, MTM, Diabetes Care, Travel Vaccines, and Cardiovascular Disease State Management
Development of training of new clinical programs including but not limited to pharmacist-prescribed contraceptives, technician-administered immunizations, and naloxone dispensing across the country
Served as preceptor of PGY1 residency program, Chicago State University and Coordinator APhA’s Immunization, Diabetes, Medication Therapy Management, Cardiovascular, and Travel Vaccine certificate programs and NACDS Point of Care Testing Train and Trainer
Facilitated Quality Assurance Continuing Education Training for field associates across the country at the regional, market, pharmacist, and technician level
Pharmacy Area Manager and Pharmacy Manager
Walmart, Inc
01.1997 - 01.2009
Assisted Market Manager with projects including but not limited to scheduling, evaluations, inventories, pharmacy manager training, compliance audits, local recruiting of pharmacists
Supervised all Pharmacy Operations and Pharmacy Personnel including hiring/firing of Pharmacy supportive personnel and supervised 3 Pharmacists and 12 hourly associates
Oversaw loss prevention, risk control, and quality assurance procedures, along with ensuring pricing, inventory integrity as well as legal compliance within my Pharmacy
Managed budgets, projected sales, and evaluated financial performance to ensure store profitability, profit, and loss responsibilities, journal accounting responsibilities, over-the-counter merchandising, and total store communication and involvement
Mentored multiple newly hired pharmacists and pharmacy technicians
Pharmacy Manager
Walmart, Inc
01.1994 - 01.1997
Timeline
Director Clinical Excellence
Walmart, Inc
10.2022 - 01.2024
Director Clinical Services and Professional Relations
Walmart, Inc
09.2020 - 10.2022
Director, Quality Improvement Programs-Health and Wellness
Walmart, Inc
06.2019 - 09.2020
Sr. Training Manager
Walmart, Inc
03.2018 - 06.2019
Senior Manager, Quality Improvement – Health and Wellness