Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deanna Seto

Middletown

Summary

Dynamic Shift Supervisor with a proven track record at Burger King, excelling in cash handling and employee training. Recognized for enhancing customer satisfaction and reducing turnover by fostering a positive work environment. Strong team leader with exceptional problem-solving skills, driving operational efficiency and sales growth through effective staff management and collaboration.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Burger King
08.2018 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Troubleshot equipment to reduce service calls and downtime.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Greeter/Busser

Fuddruckers
11.2015 - 03.2016
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
  • Provided knowledgeable information regarding store layout, promotions, and events to enhance visitor experience.
  • Recommended products and services to customers based on personalized needs.
  • Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
  • Maintained clean, organized environments for presentable front-of-house areas.
  • Processed cash, credit and debit transactions accurately, limiting discrepancies.
  • Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
  • Enhanced customer satisfaction by providing friendly and efficient service upon entry.
  • Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.
  • Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
  • Contributed to team efforts in achieving daily customer satisfaction targets through consistent performance as a greeter.
  • Enhanced visitor satisfaction by providing warm, welcoming greetings upon entrance.
  • Contributed to team efforts by accomplishing related tasks as needed, ensuring operational efficiency.
  • Improved store atmosphere with friendly and engaging conversation.
  • Monitored entry and exit points, ensuring safe environment for all visitors.
  • Maintained cleanliness and organization of entrance area, contributing to positive first impression.
  • Adapted quickly to changes in procedures and policies, maintaining high service standards.
  • Actively learned about new products and services to provide up-to-date information to customers.
  • Engaged with children and families, making store more welcoming to shoppers of all ages.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided information about current and future events at facility.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.
  • Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
  • Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
  • Provided support during special events, ensuring seamless operations despite increased demands.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Respected guest privacy by discreetly clearing dishes without interrupting conversations.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Facilitated smooth dining experience, promptly addressing spills and hazards to prevent accidents.
  • Collaborated with kitchen team to expedite food orders, ensuring hot and fresh meals were served.
  • Contributed to restaurant's reputation for cleanliness, diligently sweeping and mopping floors daily.
  • Improved team efficiency with proactive assistance in dishwashing and kitchen prep tasks.
  • Contributed to special events setup, efficiently arranging tables and decor according to event specifications.
  • Maintained welcoming restaurant atmosphere, contributing to positive customer experiences by keeping dining area neat.
  • Facilitated positive dining experience, greeting guests warmly and assisting with seating arrangements when necessary.
  • Contributed to safety and cleanliness, meticulously sanitizing tables and chairs according to health guidelines.
  • Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
  • Enhanced customer service by quickly providing clean and well-organized tables ready for new guests.
  • Ensured timely availability of clean dishes for kitchen staff to maintain uninterrupted service.

Barista

Starbucks
08.2013 - 12.2013
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Troubleshot equipment to reduce service calls and downtime.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Education

High School Diploma -

Lakeland High School
Shrub Oak, NY

No Degree - Visual Communication

Orange County Community College
Middletown, NY

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Staff motivation
  • Safety awareness
  • Team leadership
  • Positive attitude
  • Strong verbal and written communication
  • Creative problem solving
  • Team collaboration and leadership
  • Goal setting and tracking
  • Daily workflows
  • Sales and upselling
  • Professional appearance
  • Employee relations
  • Team-building activities
  • Shift leadership

Certification

I am Serv Safe certified.

Timeline

Shift Supervisor

Burger King
08.2018 - Current

Greeter/Busser

Fuddruckers
11.2015 - 03.2016

Barista

Starbucks
08.2013 - 12.2013

High School Diploma -

Lakeland High School

No Degree - Visual Communication

Orange County Community College

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