Deanna Shaffer
Tucson,AZ
Summary
Experienced professional seeking employment in the customer service industry, leveraging over 15 years of expertise in retail management and customer service. Known for a positive attitude and friendly personality, excels in quickly and efficiently solving problems. Meticulous attention to detail, punctuality, and strong organizational skills are key strengths. Passionate about working with people, whether assisting guests or collaborating with team members.
Overview
21
21
years of professional experience
Work History
Store Manager/HR Manager
Toys R Us Express
09.2015 - 02.2018
- Educate recruits and facilitate their integration into the team.
- Ensured compliance with employment eligibility by conducting thorough background checks.
- Perform drawer counts and complete deposit documentation.
- Resolve all discrepancies.
- Facilitated performance improvement interventions.
- Promoted a culture of openness and support by welcoming dialogue from team members.
- Consistently meet productivity goals within allocated timeframes.
- Coordinated rapid distribution of inventory.
- Organized stockroom efficiently for rapid product replenishment.
- Established loyal clientele resulting in consistent repeat patronage.
- Addressed and corrected issues highlighted in customer feedback.
- Engaged in scheduled discussions during management calls.
- Oversaw organization and execution of all store-advertised events.
- Successfully met all company targets for credit applications and additional warranties.
- Consistently met established store sales goals.
- Analyzed staff performance for yearly assessments.
- Store consistently exceeded sales targets.
- Achieved record-breaking sales figures, surpassing goals and rival stores in 2017 holiday season.
- Facilitated teamwork to achieve smooth store launch and ongoing efficiency.
- Created an enjoyable shopping experience that resulted in a dedicated clientele.
- Attained high levels of favorable customer responses in store surveys.
- Providing excellent customer service paired with a pleasant shopping experience added to our success and allowed us to build an amazing clientele
Furniture Specialist
Babies R Us
02.2015 - 09.2015
- Help customers complete their furniture orders efficiently.
- Assist in loading furniture items into customers' vehicles.
- Implemented strategic adjustments to store layout adhering to organizational guidelines.
- Maintained cleanliness and orderliness in designated department for each closing shift.
- Address any issues with both staff members and leadership.
- Perform customer transactions.
Assistant Store Manager
Toys R Us Express
09.2014 - 02.2015
- Ensured all new employees understood company expectations.
- Managed daily store opening and closing procedures.
- Compiled and prepared accurate bank deposits.
- Convey issues and requirements to store manager.
- Ensured customer needs were met promptly.
- Maintain compliance with established store standards.
Receiving Manager
Macy’s Inc
02.2005 - 02.2009
- Ensure adherence to productivity standards and budget constraints.
- Achieved budget compliance rate of 90% over a four-year period.
- Engage in dialogue with store manager and merchandising managers regarding resources needed for timely completion according to budget.
- Ensured new hires met all processing requirements through comprehensive training.
- Trained recruits and transferred personnel in anticipating tasks to boost productivity.
- Directed developmental conversations to assist associates in need of improvement.
- Coordinated merchandise fixture installation.
- Ensure efficient utilization of space in storage rooms.
- Supported various teams to maintain overall store productivity.
- Attend all required safety meetings, weekly planning meetings, monthly manager meetings
- Assist in bi-annual preparation for inventory
- Oversaw inventory operations within control room.
Price Change Team Lead
Macy’s Inc
02.2000 - 02.2005
- Hire and train all new price change associates to company established standards and AZ weights and measures standards
- Plan & execute all store permanent price changes by company time lines while maintaining allotted budget
- I always completed my weekly price changes by the Wednesday deadline
- Communicate to store manager any needs or assistance I would need to complete by deadline and under budget
- Pulling, processing, & packing all store Return To Vendor merchandise items to ensure proper credit to stores gross margin
Sales Associate/Watch Specialist
Macy’s Inc
06.1997 - 02.2000
- Greet & assist customers
- Maintain new account credit expectations as well as sales expectations
- Taking all department permanent price changes, relocating items to area with appropriate signage to ensure proper weights and measures standards
- Set and remove all department sale signage
- While my 12 years with Macy’s my job requirements include all above references but are not limited to only those responsibilities
- At Macy’s we believe in team work, we always help anywhere we are needed
- My time spent as receiving manager I was responsible for the receiving dock, but I also have helped with many other areas of the store such as signing, visual, inventory & shortage control
- I was a member of the Safety Team and attended required safety meetings
- 2 years in a row my department came in with the top donations to our community food bank drive and won various safety competitions
- I encourage my department associates to attend all store fund raisers and extra-circular activities
- I was responsible to prep all store stockrooms for inventory and ran the inventory control room during twice a year inventory
- I set up store for all store functions such as monthly associate recognition rallies, BBQ’s on the dock, etc
Education
GED -
Pima Community College
Tucson, AZ01.1999
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Inventory management
- Store merchandising
- Retail inventory management
- Shift scheduling
- Inventory control
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Operations management
- Leadership development
- Staff management
- Work Planning and Prioritization
- Documentation and reporting
- Strategic thinker
- Product merchandising
- Operational efficiency
- Flexible schedule
- Personnel development
Process improvements
Additional Information
Since 2018, I have been concentrating on enriching the lives of my children. In addition to volunteering at my daughter's school, I have also engaged in other social activities.
During the past year, I have also been working on developing my own personal skills. Having completed two IOP programs that focus on the following skills;
- Time management
- Emotional regulation & stress management
- Effective communication & interpersonal skills
- Cognitive behavior therapy (CBT)
- Problem solving
- Mindfulness
Timeline
Store Manager/HR Manager
Toys R Us Express
09.2015 - 02.2018
Furniture Specialist
Babies R Us
02.2015 - 09.2015
Assistant Store Manager
Toys R Us Express
09.2014 - 02.2015
Receiving Manager
Macy’s Inc
02.2005 - 02.2009
Price Change Team Lead
Macy’s Inc
02.2000 - 02.2005
Sales Associate/Watch Specialist
Macy’s Inc
06.1997 - 02.2000
GED -
Pima Community College
Similar Profiles
Isabella NaveIsabella Nave
Retail Associate at Learning Express ToysRetail Associate at Learning Express Toys
Erin KelleyErin Kelley
Senior Buyer and Team Lead at Learning Express ToysSenior Buyer and Team Lead at Learning Express Toys
Summer OliverSummer Oliver
Retail Keyholder at Learning Express ToysRetail Keyholder at Learning Express Toys
Christina L. KellyChristina L. Kelly
Admin Assistant at Aspire Wealth PartnersAdmin Assistant at Aspire Wealth Partners
Kierstin StraubKierstin Straub
Patient Care Coordinator at Applied Physical MedicinePatient Care Coordinator at Applied Physical Medicine