Deanna Smith
Lynch Station,Virginia
Summary
Versatile Office Assistant bringing expertise at supporting the needs of busy offices. Excellent at maintaining a professional appearance with customers of all backgrounds for a polished public image. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled Quality Control Inspector focused on performing appropriate and useful analysis of products and component materials in order to drive quality improvements in manufacturing environments. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Populous Group
Forest , VA
12.2021 - 01.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered average of 50-100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
QC Quality Inspector
Southern Finishing Co.
Martinville, VA
12.2019 - 11.2021
- Inspected outbound shipments and conducted random sampling of product quality.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Identified defects during cyclical checks.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Identified and helped resolve non-conforming product issues.
- Monitored production operations for compliance with specifications and promptly reported defects.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Office Assistant In Postal Logistics
Innovairre
Forest, Virginia
10.2018 - 01.2019
- Increased customer service success rates by quickly resolving issues.
- Compiled company information and related material and distributed it to candidates.
- Processed client rebate reconciliation, reporting and check requests.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Executed record filing system to improve document organization and management.
Cna
The Elks Home
Bedford, VA
06.2014 - 08.2017
- Maintained sanitary residents' and program rooms.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
- Engaged patients with games, crafts, cooking, music, reading and other activities.
- Ensured safety and well-being of patients.
- Transported patients to and from different departments.
- Completed all daily living tasks to enhance quality of life of elderly patients.
- Instructed patients and family members on proper discharge care.
- Assisted patients with bathing, dressing, hygiene and grooming.
- Confirmed accurate completion of forms/reports for admission, transfer and/or discharge of each resident.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
Jewelry Associate
Value City Department Store
Lynchburg, VA
06.2007 - 12.2016
- Cleaned jewelry cases each day by dusting and using glass cleaner to ensure displays were pristine.
- Developed extensive conflict resolution skills to result of diffusing tense situations with unhappy customers.
- Kept up-to-date on all industry trends and discovered opportunities to maximize sales.
- Accommodated customers by recommending bridal jewelry that suited their tastes and budgets.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Maintained harmonious visual marketing guidelines.
- Answered all customer inquiries and addressed all needs in a timely and professional manner.
- Replenished merchandise from inventory during downtime when stock became low.
- Thoroughly explained and described the features and benefits of diamonds to interested customers.
- Performed general maintenance and light cleaning of the showroom.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Oversaw and processed payments made by credit and debit cards and cash and provided the correct change if applicable.
- Informed customers of upcoming promotions.
- Performed general maintenance and light cleaning of showroom.
Cna
The Odd Fellows Home
Lynchburg, VA
03.2010 - 09.2016
- Tested and recorded blood glucose levels.
- Assisted patients with therapy exercises as specified by care team.
- Responded appropriately to physical, emotional and developmental needs of patients.
- Followed safe lifting techniques and individual resident lifting instructions.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Assisted patients with mobility, including helping them in and out of bed, wheelchair usage and automobile travel.
- Kept accurate records of patients' care, condition and progress.
- Assisted with patient transfer and ambulation.
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Helped residents with bathing, dressing, feeding, lifting and transferring.
Education
Nurse Aide Certificate -
Generation Solutions
Lynchburg, VA2005
High School Diploma - undefined
Heritage High School
Lynchburg, VA2004
Skills
- Efficient and reliable team player
- Committed team player
- Companionship and emotional support
- Patient-focused care
- Trustworthy companion
- Confidential case documentation
- Managing deadlines
- Strong presentation skills
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Upbeat and Positive Personality
- Customer Account Management
- Order and Refund Processing
Timeline
Customer Service Representative
Populous Group
12.2021 - 01.2022
QC Quality Inspector
Southern Finishing Co.
12.2019 - 11.2021
Office Assistant In Postal Logistics
Innovairre
10.2018 - 01.2019
Cna
The Elks Home
06.2014 - 08.2017
Cna
The Odd Fellows Home
03.2010 - 09.2016
Jewelry Associate
Value City Department Store
06.2007 - 12.2016
Nurse Aide Certificate -
Generation Solutions
High School Diploma - undefined
Heritage High School
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