Deanna Smith
Columbus,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Laboratory Assistant
Mount Carmel Health System Inc.
11.2019 - Current
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Obtained samples for testing following standard protocols.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, and delivering messages to staff.
Food Delivery Driver
Door Dash
10.2019 - 12.2022
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Developed and maintained professional relations between customer, store personnel, and company.
Surveillance Supervisor
Eldorado Scioto Downs Casino
07.2016 - 01.2020
- Reviewed live and archived video surveillance footage for investigative purposes.
- Verified compliance with internal policies during monetary transportation activities.
- Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
- Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
- Identified illegal activities and alerted floor security personnel to address concerns.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
Kompass Representative
PL Marketing INC.
10.2015 - 09.2016
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Analyzed customer feedback and shopper trends to inform display designs.
- Proposed new ideas and concepts to enhance merchandise displays.
- Scheduled regular maintenance and repair of displays for longevity.
Education
High School Diploma -
Groveport Madison High School
Groveport, OH05.2004
Skills
- Safe Work Practices
- Calm and Professional Under Pressure
- Effective Customer Communication
- Transactions and Cash Handling
- Telephone Etiquette
- Natural Leadership
- Critical Thinking
- Time Management
- Customer Service
- Attention to detail
- Delivering Food
- Verifying Orders
- Problem solver
Interests
My interests include DIY projects, baking, gardening, painting, swimming, animals, spending time with family and friends.
Timeline
Laboratory Assistant
Mount Carmel Health System Inc.
11.2019 - Current
Food Delivery Driver
Door Dash
10.2019 - 12.2022
Surveillance Supervisor
Eldorado Scioto Downs Casino
07.2016 - 01.2020
Kompass Representative
PL Marketing INC.
10.2015 - 09.2016
High School Diploma -
Groveport Madison High School
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