Deanna Smith
Brunswick,GA
Summary
Customer service professional bringing extensive experience in automotive industryspecializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliabilityadapting seamlessly to evolving customer needs and industry changes.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Hardworking employee enthusiastic about learning different field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
23
23
years of professional experience
Work History
Service Advisor
Step One Automotive Group/ Dan Vaden
07.2018 - Current
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Nalley Honda
03.2017 - 07.2018
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Delivery Driver
Napa Auto Parts
03.2016 - 03.2017
- My duties and responsibilities are as followed at Napa Auto is to deliver auto parts to different variety shops that fix's cars
- I also travel to Jacksonville to pick up different auto parts to bring back and take to the auto shops
- When an auto shop needs to return any cores or auto parts that have not been used, I will go to their shop and pick them up
- When there is down time I will clean and organize the store
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Breakfast Attendant
Hampton Inn and Suites
05.2014 - 03.2016
- Welcomed and greeted guest in the morning
- Made continental breakfast for the guest
- Made sure all food was stocked and have fresh coffee for the guest
- My responsibility was to order food and when orders would arrive I would also have to put them away
- After the breakfast would close I would have to clean where the food was placed and clean the tables
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
- Addressed customer complaints and inquiries to verify satisfaction.
Attendance/Cashier
Friendly Express
09.2012 - 07.2013
- Manage money transaction, lottery transaction, check ID for cigarettes and alcohol transaction, and clean and stock the store
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Balance out my drawer and have everything ready for morning opener
- Have responsibility with the store key to close
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Bar Tender
R Bar and Grill
12.2011 - 09.2012
- Provided customer with mixed beverage
- Handled money and counted money back accurately
- Also stocked the bar and cleaned the store after hours
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Customer Service
GSI Commerce
06.2008 - 11.2011
- Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information
Sales Clerk
TJ Maxx
06.2009 - 06.2010
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Computed accurate sales prices for purchase transactions
Clerk
Sun Loan Company
11.2007 - 03.2008
- Earned management trust by serving as key holder, responsibly opening and closing store
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Provided an elevated customer experience to generate a loyal clientele
- Guaranteed positive customer experiences and resolved all customer complaints
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Edited documents to keep company materials free of grammar errors.
- Purchased and maintained office supplies.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
Clerk
Farmington Gold & Pawn
03.2005 - 11.2007
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Cross-trained and provided back-up for other customer service representatives when needed
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Assisted customers in person and via telephone
- Answered customer questions regarding store merchandise, department information and pricing
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Supervisor
Quizno's Subs
02.2004 - 03.2005
- Handled cash stock and inventory balances
- Assisted customers in person and via telephone
- Trained new employees by providing knowledge of specific store tasks and policies
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Responsible for ringing up customers in timely manner and guaranteeing high level of customer service
- Compiled weekly monetary reports and records for store managers
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Cashier
Burger King
10.2001 - 02.2004
- Computed accurate sales prices for purchase transactions
- Assisted customers with food selection, inquiries and order customization requests
- Assisted customers with store and product complaints
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Sales Clerk
Buckle
05.2003 - 01.2004
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Built long-term customer relationships and advised customers on purchases and promotions
- Guaranteed positive customer experiences and resolved all customer complaints
- Maintained cleanliness and presentation of stock room and production floor
- Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
Education
Business Technology Diploma - Medical Administrative Assistance and Business Administrative Assistant
Coastal Pines Technical College
Brunswick, GA05-2016
High school diploma -
Piedra Vista High School
Farmington, NM05-2006
Skills
- Strong organizational skills
- Listening skills
- Fast learner
- Energetic work attitude
- Telephone inquiries
- Customer service
- Money management
- Multitasking and organization
- Vehicle assessment
- Computer skills
- Strong work ethic
- Service estimates
- Service recommendations
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Workflow management
- Quality inspection
- Product training
- Call center operations
- Relationship building
- Service upselling
- Calm and professional under pressure
- Professional telephone demeanor
Career Overview
Friendly sales associate with over 12 years' experience working in diverse retail and customer service environments. Excellent communicator with 3+ years' experience working in a demanding call center environment as a customer service representative.
Timeline
Service Advisor
Step One Automotive Group/ Dan Vaden
07.2018 - Current
Service Advisor
Nalley Honda
03.2017 - 07.2018
Delivery Driver
Napa Auto Parts
03.2016 - 03.2017
Breakfast Attendant
Hampton Inn and Suites
05.2014 - 03.2016
Attendance/Cashier
Friendly Express
09.2012 - 07.2013
Bar Tender
R Bar and Grill
12.2011 - 09.2012
Sales Clerk
TJ Maxx
06.2009 - 06.2010
Customer Service
GSI Commerce
06.2008 - 11.2011
Clerk
Sun Loan Company
11.2007 - 03.2008
Clerk
Farmington Gold & Pawn
03.2005 - 11.2007
Supervisor
Quizno's Subs
02.2004 - 03.2005
Sales Clerk
Buckle
05.2003 - 01.2004
Cashier
Burger King
10.2001 - 02.2004
Business Technology Diploma - Medical Administrative Assistance and Business Administrative Assistant
Coastal Pines Technical College
High school diploma -
Piedra Vista High School
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