Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Deanna Soto

Tatamy,PA

Summary

Highly motivated, goal and detail-orientated, individual with a diverse background in customer service spanning over 18+ years. An ideal position would utilize a combination of education, experiences, and skill set to prepare for growth and future endeavors.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sterile Compounding Pharmacy Technician

QuVa Pharma
11.2021 - 09.2022
  • Complied with all state and federal laws, rules, and regulations while understanding and adhering to policies and procedures included but not limited to complying with 503B guidelines; cGMPs, and company standards.
  • Ensured cleansing and garbing policy was performed exactly per sterile preparations
  • Compounded all required types of sterile preparations accurately and in compliance without fingertip growth during manual and semi-automated compounding operations.
  • Performed cleaning of clean room areas thoroughly and according to policy without viable particle growth while maintaining high degrees of productivity
  • Demonstrated thorough knowledge of the job, completing all annual competencies and skills validations passing all initial and on-going validations and advanced complex media-fill verifications
  • Responsible for activities in production area(s) to meet goals, and quality objectives. Making sure daily and weekly goals where met.
  • Ensured all required documentation was completed accurately and in a timely manner

Customer Service Agent

Fleetrock
06.2021 - 08.2021
  • Helped large volume of customers over the phone daily with positive attitude and focus on customer satisfaction. Multitasking between landlines, mobile devices, and dual monitors. Approximately 25-100 calls per day.
  • Acted as first point of contact and set appointments for prospective clients.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of calls and maintaining control over the whereabouts of the vehicles in need of assistance and of those already in progress.

Pharmacy Technician

CVS
02.2015 - 03.2021
  • Entered prescriptions, created labels, and maintained accurate and up-to-date patient information. Filled approximately 100-500 prescriptions daily
  • Worked with insurance companies to solve billing problems or related discrepancies.
  • Interacted with over 100+ customers daily expediently and efficiently.
  • Greeted customers, handled purchases, and reviewed medication side effects with patients with consult.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
  • Maintained proper drug storage procedures, registries and records for controlled drugs
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists

Chef

Valley Meal Prep
11.2020 - 01.2021
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business while responding to dietary concerns and food allergies.
  • Made distinguished dishes using organic, health-conscious food focusing on meal prep, portioning, and plating for roughly 500-1000 orders weekly.
  • Properly handled and stored food to eliminate illness and prevent cross-contamination, utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs, and cleaned all equipment after every shift.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates

Pharmacy Technician

Dorneyville Pharmacy
07.2020 - 10.2020
  • Stocked, labeled, and inventoried medications and keep accurate records.
  • Located medications, cleaned, and prepped chemical hood for next prescription.
  • Precisely measured and combined ingredients based on formula sheets in order to deliver scrupulous formulation on customer compound prescription orders.
  • Prepared roughly 10-40 prescriptions daily.

Catering Chef

Congregation Keneseth Israel - Allentown
12.2016 - 08.2017
  • Prepared Friday mass and Sunday school foods.
  • Worked as a team to adhere to proper Kosher protocol.
  • Prepped ingredients, organized work stations, and cleaned during opening and closing to maximize efficiency.
  • Cooked for large groups of people seamlessly while applying culinary skills and techniques for a la carte and table d'hote for 25-100 people.
  • Did private parties for 50-300 people.

Teller

Wells Fargo
10.2015 - 04.2016
  • Dedication to customer loyalty and financial success.
  • Educated customers on benefits of various products/services.
  • Referred eligible customers to bankers to fulfill their financial goals.
  • Interacted with roughly 200 customers per day in the lobby and drive-thru for deposits, withdrawals, payments, and money wiring effectively and expediently.
  • Completed highly accurate, high-volume money counts via both manual/machine-driven approaches.

Food Service Team Member

Wawa
05.2014 - 07.2014
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Generated and fulfilled about 50-350 orders daily

Banquet Server

The Vanderbilt
05.2012 - 07.2012
  • Made arrangements, organized, decorated and did turn-overs of events or parties for 50-350 people.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Answered guest questions about events and food services during weddings, birthdays, school functions, mitzvahs, and other special events.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Administrative Assistant

Dr. Ruth Kessler
06.2007 - 07.2011
  • Preformed administrative duties including keeping patient records up-to-date.
  • Made sure patients were properly billed, delegated insurance problems to proper channels, and mailed or hand-wrote receipts.
  • Maintained, cleaned, and stocked, organized both waiting rooms and patient rooms.

Education

Associate of Arts - Biochemistry

Northampton Community College
Bethlehem, PA

Associate of Applied Science - Business Management

Northampton Community College
Bethlehem, PA
05.2020

Associate of Applied Science - Culinary Arts

Northampton Community College
Bethlehem, PA
02.2017

Skills

  • Bilingual (Spanish & English)
  • Adaptable to change
  • Extremely organized & detail-oriented
  • Advanced MS Office suite knowledge
  • Strong communication skills
  • Personable
  • Excellent problem solver
  • Good time management

Certification

  • ServSafe Food Protection Manager Certification - March 2016

Accomplishments

  • CEO and founder of Pristine Fiscal Freedom LLC an Income Tax Preparing company
  • Grew business through word of mouth referrals and focusing on quality tax preparation.
  • Directed strategic update to all areas, bringing about much-need process, productivity and efficiency changes.
  • Assisted customers on budgeting, organizing, and fine tuning incoming revenue and expenses

Timeline

Sterile Compounding Pharmacy Technician

QuVa Pharma
11.2021 - 09.2022

Customer Service Agent

Fleetrock
06.2021 - 08.2021

Chef

Valley Meal Prep
11.2020 - 01.2021

Pharmacy Technician

Dorneyville Pharmacy
07.2020 - 10.2020

Catering Chef

Congregation Keneseth Israel - Allentown
12.2016 - 08.2017

Teller

Wells Fargo
10.2015 - 04.2016

Pharmacy Technician

CVS
02.2015 - 03.2021

Food Service Team Member

Wawa
05.2014 - 07.2014

Banquet Server

The Vanderbilt
05.2012 - 07.2012

Administrative Assistant

Dr. Ruth Kessler
06.2007 - 07.2011

Associate of Arts - Biochemistry

Northampton Community College

Associate of Applied Science - Business Management

Northampton Community College

Associate of Applied Science - Culinary Arts

Northampton Community College

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