Deanna Spangler
Spirit Lake,ID
Summary
Versatile and dynamic, with a proven track record at Sequel Alliance Family Services, I excel in customer service and creative problem-solving. Demonstrated ability to navigate mental health resources and foster recovery, enhancing community support. Achieved commendable referrals as a substitute teacher, underscoring my strong communication skills and ability to inspire trust and drive positive outcomes.
Overview
36
36
years of professional experience
Work History
Cleaning/Maintenance Contractor
Self-employed
02.2019 - Current
- Followed work orders and specifications for cleaning/maintenance at empty rental properties.
Family Peer Support Specialists
Sequel Alliance Family Services
02.2017 - 12.2019
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Communicated with individuals' family members, offering information, and insight into support services available at community level.
- Transported individuals to medical appointments and support meetings whenever needed.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Supported individuals dealing with mental health and emotional issues.
Substitute Teacher
West Bonner County School District
09.2016 - 06.2018
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Enforced school and class rules to maintain order in classroom.
- Followed lesson plans designed by absent teachers.
Daycare Owner/Operator
Little Rascals Children's Center
02.2002 - 03.2015
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Provided quality care for children
Childcare Provider
Wee Care Childrens Center
01.1999 - 02.2002
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Introduced children to educational games and activities to boost learning.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Customer Service Representative/Cashier
Office Depot Inc
03.1998 - 09.1999
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Xerox Machine Operator
Steve's Copy and Blueprint
09.1988 - 05.1997
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral to complete customer job requests.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Completed complex customer orders accurately and within quoted time limit.
- Performed regular maintenance to keep equipment in optimal working condition.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Assessed customer needs to deliver satisfactory experiences.
- Operated auxiliary machines such as collators, pad and tablet making machines and perforating machines.
- Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
Education
High School Diploma -
Mount Baker High School
Deming, WA01-1987
Skills
- Customer Service
- Communication Skills
- Rental Property General Cleaning
- Family assistance
- Mental health services
- Resource navigation
- Creative problem solving
- Verbal and written communication
Timeline
Cleaning/Maintenance Contractor
Self-employed
02.2019 - Current
Family Peer Support Specialists
Sequel Alliance Family Services
02.2017 - 12.2019
Substitute Teacher
West Bonner County School District
09.2016 - 06.2018
Daycare Owner/Operator
Little Rascals Children's Center
02.2002 - 03.2015
Childcare Provider
Wee Care Childrens Center
01.1999 - 02.2002
Customer Service Representative/Cashier
Office Depot Inc
03.1998 - 09.1999
Xerox Machine Operator
Steve's Copy and Blueprint
09.1988 - 05.1997
High School Diploma -
Mount Baker High School
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