Deanna Spangler

• As a Senior Store Manager, I successfully oversaw a wide range of responsibilities, including cashiering and managing the point-of-sale (POS) system
• I possess a strong ability to make accurate cash transactions without reliance on computers, along with exceptional skills in product stocking and merchandising
• I also led efforts in product ordering, ensured strict compliance with industry regulations, and managed payroll, bookkeeping, and staff scheduling, all aimed at optimizing store operations and enhancing customer satisfaction
• I ranked among the top 10 managers out of over 300 stores
• I successfully increased sales and achieved our objectives

Was responsible for building cakes for decorating and sale.

• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Reduced waste by optimizing inventory management, minimizing overstocking of perishable items and ensuring proper rotation practices.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Managed material inventory and ordered new materials when needed.
• Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
• Prepared special creams and frostings for cakes and other dessert specialties.
• Weighed, boxed, and wrapped bakery products.
• Enhanced customer satisfaction by creating visually appealing and intricate cake designs tailored to individual preferences.
• Worked with clients to design custom cake decorations.
• Monitored food safety protocols within the decorating department, ensuring full compliance with local health regulations and company policies at all times.

• Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
• Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
• Implemented efficient production techniques, reducing waste and improving overall pastry quality.
• Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Bussed and reset tables to keep dining room and work areas clean.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.