Summary
Overview
Work History
Skills
Timeline
Generic

Deanna Spencer

Anchorage,AK

Summary

Thorough team contributor with experience in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Accounting Specialist II

Alaska Native Tribal Health Consortium
09.2019 - Current
  • Input financial data and produced reports using MHC, INFOR, EXCEL and other programs.
  • Established effective communication channels with vendors and customers to resolve outstanding issues in a timely manner.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Provided excellent customer service when addressing inquiries from internal external stakeholders, ensuring their needs were met in a timely manner.
  • Processed invoices for payment.
  • Trained and mentored new employees on several tasks to include PICL, Verifier, IX Entry, processing statements and working items in the Accounts Payable email inbox.
  • Maintained lease and rent agreements for properties used by ANTHC and DEHE, ensuring timely and accurate payments monthly.
  • Prepared and distributed a weekly report for various departments tracking their outstanding invoices.

Eligibility Technician II

State Of Alaska Dept Of Health And Social Services
10.2000 - 08.2016
  • Participated in professional development opportunities to stay current on changes in state and federal regulations affecting program administration.
  • Provided ongoing support to clients throughout the eligibility review process, maintaining open lines of communication for updates and inquiries.
  • Contributed positively to a collaborative work environment by sharing knowledge, best practices, and insights into improving overall team performance.
  • Assisted applicants with navigating the online application process, offering guidance on required documentation and submission procedures.
  • Addressed escalated client concerns professionally and efficiently, working to find solutions that maintained program integrity while meeting client needs.
  • Reduced errors in benefit calculations by conducting thorough reviews of applicant financial information, ensuring consistency with program guidelines.
  • Supported agency efforts to minimize fraud risks by diligently verifying applicant identity and reviewing supporting documentation for authenticity.
  • Developed comprehensive case files for each client, documenting all relevant information needed for eligibility determinations and audits.
  • Maintained high levels of confidentiality while handling sensitive personal information, following strict protocols for data security and privacy.
  • Communicated with people from various cultures and backgrounds on application process.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Established relationships with external partners such as social service agencies to facilitate seamless referrals between programs when appropriate.
  • Enhanced customer satisfaction with timely and accurate eligibility assessments, providing clear communication of requirements and expectations.

Skills

  • Invoice processing
  • Accounts payable
  • Recordkeeping skills
  • Administrative support
  • Data entry

Timeline

Accounting Specialist II

Alaska Native Tribal Health Consortium
09.2019 - Current

Eligibility Technician II

State Of Alaska Dept Of Health And Social Services
10.2000 - 08.2016

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