Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deanna Stewart

Indianola

Summary

Dynamic professional with extensive experience as a 911 Dispatcher for the City of McAlester, excelling in high-pressure environments. Proven ability in critical thinking and computer-aided dispatching, enhancing emergency response efficiency. Recognized for exceptional problem-solving skills and fostering team collaboration, ensuring optimal service delivery during crises.

Overview

18
18
years of professional experience
1
1
Certification

Work History

911 Dispatcher

City of McAlester
11.2018 - Current
  • Received and prioritized emergency calls, ensuring accurate information relayed to responders.
  • Operated communication systems to dispatch units efficiently during high-pressure situations.
  • Documented call details in real-time, maintaining clear records for future reference and analysis.
  • Assisted in coordinating resources to support emergency response efforts effectively.
  • Engaged in ongoing training sessions to improve technical skills and knowledge of emergency procedures.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Provided on-the-job training and coaching to develop new dispatchers.

Social Services Director

Heritage Hills Nursing Home
07.2012 - 11.2018
  • Developed and implemented community outreach programs to enhance service accessibility.
  • Supervised staff to ensure compliance with organizational policies and regulatory standards.
  • Conducted needs assessments to identify gaps in services and inform program development.
  • Collaborated with local agencies to coordinate resources and support for clients in need.
  • Advocated for policy changes to improve resource allocation within the community service framework.
  • Managed budgeting processes, ensuring optimal use of funds for program sustainability and growth.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.
  • Improved communication between departments through the implementation of cross-functional teams and regular meetings.
  • Streamlined case management processes, reducing paperwork and improving overall productivity.
  • Oversaw compliance with federal, state, and local regulations, ensuring all programs operated within legal frameworks.
  • Improved client satisfaction by personalizing service plans and incorporating feedback into program improvements.
  • Monitored and reported on program outcomes, highlighting successes and identifying areas for further development.
  • Streamlined client intake processes to improve efficiency and reduce wait times for services.
  • Collaborated with government agencies and local organizations to identify gaps in services and develop targeted interventions.

Assistant Store Manager

Regis Corporation
01.2008 - 02.2013
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored staff, enhancing team performance and customer service standards.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Analyzed sales data to identify trends, informing strategic merchandising decisions.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Collaborated with upper management on promotional strategies to drive sales growth.
  • Developed training materials for new hires, facilitating smooth onboarding processes.
  • Resolved customer inquiries and complaints, fostering a positive shopping experience.
  • Coordinated staff scheduling, improving labor efficiency and meeting operational needs.

Education

Associate of Applied Science - Buisness Admin

EOSC
Wilburton, OK
05-2008

Skills

  • Works Well Under Pressure
  • Critical thinking
  • Active listening
  • Computer skills
  • Decision-making
  • Stress tolerance
  • Problem-solving
  • Information gathering
  • Memory retention
  • Data entry proficiency
  • Map reading skills
  • Computer-aided dispatching
  • Incident prioritization
  • Information gathering and relay
  • Call management
  • EMS dispatch
  • Emergency medical instruction
  • System maintenance

Certification

  • EMD - Emergency Medical Dispatch
  • PST - Public Safety Telecommunicator
  • CTO - Communications Training Officer

Timeline

911 Dispatcher

City of McAlester
11.2018 - Current

Social Services Director

Heritage Hills Nursing Home
07.2012 - 11.2018

Assistant Store Manager

Regis Corporation
01.2008 - 02.2013

Associate of Applied Science - Buisness Admin

EOSC

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