Deanna Stewart
Selkirk,NY
Summary
Accomplished Receptionist with a proven track record at Albany OBGYN, enhancing client satisfaction by streamlining appointment systems and maintaining confidentiality. Expert in organization and verbal communication, I excel in client relations and efficient data management, significantly improving office operations and customer service.
Overview
37
37
years of professional experience
Work History
Receptionist
Albany Steel
07.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Receptionist
Albany OBGYN
01.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Receptionist
Town of Coeymans
01.2022 - 07.2023
Hairdresser/Shop Owner
Self-employeed
06.1988 - 01.2022
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
Education
High School Diploma -
Mohonasen High School
Schenectady, NY06-1988
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Data inputting
- File management
- Mail handling
- Multi-line telephone operation
- Clerical support
- Calendar management
Timeline
Receptionist
Albany Steel
07.2023 - Current
Receptionist
Albany OBGYN
01.2023 - 07.2023
Receptionist
Town of Coeymans
01.2022 - 07.2023
Hairdresser/Shop Owner
Self-employeed
06.1988 - 01.2022
High School Diploma -
Mohonasen High School
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