Deanna Stoner
Bremerton,WA
Summary
Dynamic Senior Loan Officer at OneMain Financial with a proven track record in client relations and loan servicing. Achieved high client retention through exceptional customer service and effective communication. Proficient in credit analysis and cross-selling, driving repeat business while ensuring timely loan processing and favorable outcomes for clients.
Overview
2012
2012
years of professional experience
Work History
Senior Loan Officer
OneMain Financial
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Developed and evaluated loan proposals for customers.
- Achieved high levels of client retention by providing exceptional service throughout the loan origination process.
- Provided exceptional customer service during loan origination, addressing client concerns and ensuring a smooth process from start to finish.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Identified opportunities to cross-sell and upsell loan products to customers.
Respiratory Therapist
Horizon Health Network
04.2008 - 05.2011
- Managed and operated mechanical ventilators to deliver airway management.
- Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Executed rapid intervention in instances of breathing difficulties.
Respiratory Therapist
Valley Children's Healthcare
04.2004 - 04.2007
- Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Provided emergency response assistance in cases of respiratory distress or failure as part of a rapid response team.
- Assessed, diagnosed, and treated breathing issues.
- Educated patients and families on disease management, breathing techniques, and medication administration, promoting self-care and adherence to treatment plans.
- Performed bronchial hygiene techniques to remove mucus and secretions from patient lungs and improve lung function.
- Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
- Conducted pulmonary function tests to accurately diagnose lung diseases, facilitating appropriate treatment interventions.
Teleservice Representative
Bank Of America
04.1989 - 04.1995
- Contributed positively to the workplace culture by actively participating in team meetings, sharing ideas, and supporting colleagues when needed.
- Prioritized workload effectively under pressure while maintaining a calm disposition during peak call periods.
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
- Provided comprehensive billing support, explaining charges clearly to ensure customer understanding and satisfaction.
- Reduced escalations by effectively resolving conflicts through active listening, problem-solving skills, and professional demeanor during difficult conversations.
- Implemented best practices throughout service calls, increasing satisfaction surveys Number%.
Education
Associate Degree In Respiratory Therapy - Respiratory Therapy
Fresno City College
Fresno, CA06.2004
Skills
- Time management efficiency
- Goal-oriented mindset
- Effective communication techniques
- Decision-making confidence
- Continuous learning commitment
- Credit analysis proficiency
- Cross-selling aptitude
- Attention to detail precision
- Loan servicing
- Team player
- Customer service-focused
- Friendly
- Relationship building and management
- Consumer lending
- Client relations
- Loans
- Financial analysis aptitude
Timeline
Respiratory Therapist
Horizon Health Network
04.2008 - 05.2011
Respiratory Therapist
Valley Children's Healthcare
04.2004 - 04.2007
Teleservice Representative
Bank Of America
04.1989 - 04.1995
Senior Loan Officer
OneMain Financial
Associate Degree In Respiratory Therapy - Respiratory Therapy
Fresno City College
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