Deanna Straughan
Dallas,TX
Summary
Dynamic professional with a proven track record in team leadership and performance management, honed at Take 5 Oil Change and through impactful community service with Boy Scouts of America. Excels in customer relations and complex problem-solving, achieving significant improvements in service quality and operational efficiency. Demonstrates exceptional verbal communication and time management skills.
Overview
4
4
years of professional experience
Work History
Volunteering
Boy Scouts of America
2023.06 - Current
- Enhanced educational opportunities by volunteering as teaching assistant in underprivileged areas.
- Created opportunities for parent involvement through workshops, meetings, or volunteering.
- Participated in community outreach initiatives, such as volunteering at local charity events, to represent the school positively.
- Upheld a positive attitude throughout the volunteering experience, creating a welcoming atmosphere for all involved parties.
Assistant Manager
Take 5 Oil Change
2022.03 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Walmart
2020.10 - 2022.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Associate of Applied Science - Emergency Medical Technology & Biological Sciences
Brookhaven College
Dallas, TX06.2022
High School Diploma -
North Dallas High School Collegiate Academy
Dallas06.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Performance Management
- Sales Techniques
- Policy Implementation
- Active Listening
- Customer Relations
- Problem Resolution
- Conflict Resolution
References
Ellie Straughan: BSA Scout Master
469-554-2584
William Rodasta: Shop Manager-Take 5
970-301-8646
Timeline
Volunteering
Boy Scouts of America
2023.06 - Current
Assistant Manager
Take 5 Oil Change
2022.03 - Current
Cashier
Walmart
2020.10 - 2022.03
Associate of Applied Science - Emergency Medical Technology & Biological Sciences
Brookhaven College
High School Diploma -
North Dallas High School Collegiate Academy
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