Deanna Thompson
Vienna
Summary
Seeking to transition into a new field, leveraging skills developed in a fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamics in a new role.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Fruth Pharmacy
Huntington, WV
11.2022 - 09.2023
- Operate cash register on POS system, open and close store, make bank deposits, assist teammates, restock, receive, and handle food rotation.
- Trained new staff on store policies, procedures, and customer service best practices.
- Assisted in daily operations to ensure efficient store functionality and customer satisfaction.
Patient Service Representative
Marshall Internal Medicine
09.2023 - 02.2025
- Efficiently check patients in and out, scheduling, confirming personal information, scanning insurance cards, receiving and directing phone calls to appropriate staff, and the ability to use Cerner.
- Assisted patients with scheduling appointments and managing personal health records.
- Facilitated communication between patients and healthcare providers to ensure effective service delivery.
Medical Receptionist
WVU Medicine
Parkersburg, WV
02.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Processed patient registrations and insurance verifications with accuracy and efficiency.
- Maintained organized medical records, ensuring compliance with HIPAA regulations.
Education
No Degree -
Spring Valley High School
Huntington, WV06.2020
Associate of Applied Science - Radiology
Washington State College Of Ohio
Marietta, OH05-2028
Skills
- Interpersonal skills
- Microsoft office
- Customer service expertise
- Organization
- Problem-solving
- Teamwork
Timeline
Medical Receptionist
WVU Medicine
02.2025 - Current
Patient Service Representative
Marshall Internal Medicine
09.2023 - 02.2025
Assistant Manager
Fruth Pharmacy
11.2022 - 09.2023
No Degree -
Spring Valley High School
Associate of Applied Science - Radiology
Washington State College Of Ohio