Deanna Traina
Yonkers
Summary
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments.Professional with a comprehensive background in supervision and monitoring. Proven ability to maintain orderly environments and ensure adherence to guidelines. Known for strong team collaboration and adaptability, ensuring seamless operations and reliable results. Key skills include attention to detail and effective communication.
Overview
3
3
years of professional experience
Work History
Receptionist
Craft Barbers
07.2023 - Current
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Scheduled appointments accordingly to ensure clients availability
Customer Sales Representative
Allstate Insurance Company Robustelli/Borsella Agency
03.2023 - Current
- Answered incoming calls promptly and professionally, routing messages as needed
- Greeted visitors warmly upon arrival at the office; provided friendly customer service
- Developed and maintained effective working relationships with clients, vendors, and staff
- Facilitated requests by answering or referring customer inquiries in person or on telephone
- Organized office supplies inventory to ensure timely ordering of materials when necessary
Aftercare Monitor
Immaculate Conception Aftercare Program
02.2022 - 06.2023
- Enforced rules consistently while providing appropriate consequences for negative behaviors
- Maintained professional standards by adhering to ethical guidelines set forth by the organization
- Supervised outdoor playtime while ensuring safety protocols were followed
- Provided emotional support and guidance to children in aftercare programs
- Demonstrated excellent communication skills when interacting with parents, staff, and students
- Utilized conflict resolution techniques when addressing behavioral issues among students
- Engaged with children during recreational activities to foster meaningful connections
- Implemented creative problem-solving approaches when dealing with challenging situations
- Facilitated group activities that encouraged teamwork and cooperation among peers
- Provided support services such as tutoring, counseling, or mentoring as needed
- Encouraged positive relationships between children through modeling appropriate behavior
- Created a safe environment for children to express their feelings and concerns
- Collaborated effectively with colleagues on various projects related to the program
- Organized activities that promoted physical, social, cognitive, and emotional development
- Monitored sign-in and sign-out procedures for after-school sessions, maximizing student safety
Education
Bachelor of Arts (B.A.) - Psychology
Pace University
Pleasantville, New York05.2024
Master of Science - Mental Health Counseling
Pace University, Dyson College of Arts & Sciences
Pleasantville, NY05-2026
Skills
- Scheduling
- Strategic Planning
- Greeting and Seating Clients
- Professional Demeanor
- Document Control
- Staff Management
- Supply Management
- Time Management
- Problem Solving
- Record Keeping
- Active Listening
- Multitasking Abilities
- Professionalism
Awards
Alpha Lambda Delta is the National Honor Society for First-Year Success, Dyson College Dean's List
Timeline
Receptionist
Craft Barbers
07.2023 - Current
Customer Sales Representative
Allstate Insurance Company Robustelli/Borsella Agency
03.2023 - Current
Aftercare Monitor
Immaculate Conception Aftercare Program
02.2022 - 06.2023
Bachelor of Arts (B.A.) - Psychology
Pace University
Master of Science - Mental Health Counseling
Pace University, Dyson College of Arts & Sciences
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