Deanna Underberg

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Attended telephone skills and program information training sessions to boost aptitude.

Boosted customer service satisfaction ratings through consistent quality control.

Met customer call guidelines for service levels, handle time and productivity.

Delivered prompt service to prioritize customer needs.

Make apoitnments for clients and take messages for salespeople

Researching account numbers to apply payments to.

Safeguarded documents of payments to enable tracking history and maintain accurate records.

Recorded deposits, reconciled daily account records

Posted daily payments and debits

Managed and responded to correspondence and inquiries from management

Entered items into multiple spreadsheets.

Sent correspondence to card holders as well as noted accounts

in charge of cleaning all floors. vacuuming rugs, sweeping, and moping.

running floor machine on regulation size gym floor.

cleaning rooms, empty trash and running laundry when needed.

entrusted with keys to all 4 daycare's and assented at all when short staffed. many times included double shifts and weekends.

adjusted shift and aided in any/all center activates

Monitored cash drawers in 12 checkout stations to verify adequate cash supply.

Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Maintained strong customer relations and effective customer service standards.

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Motivated employees to perform at peak productivity with morale-boosting programs.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Helped customers locate products and checked store system for merchandise at other sites.

Prepared merchandise for sales floor by pricing or tagging.

Rotated stock and restocked shelves to maintain product availability and store appearance..

arranged other schedules to assist with multiple promotional events