Deanna Utter
Beardstown,IL
Summary
Driven and accomplished Patient Access Clerk from Sarah D Culbertson Memorial Hospital, adept in HIPAA compliance and patient registration, with a proven track record of enhancing operational efficiency and patient satisfaction. Leveraged strong organization and problem-solving skills to streamline processes, significantly reducing patient wait times. Demonstrates exceptional teamwork and customer service, ensuring a positive patient experience.
Overview
6
6
years of professional experience
Work History
Patient Access Clerk
Sarah D Culbertson Memorial Hospital
12.2021 - Current
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Assisted in developing training materials for new hires within the Patient Access department, enhancing overall staff competency levels in key areas of responsibility.
- Promoted a positive work environment by fostering teamwork among Patient Access Clerk staff members.
- Identified opportunities for process improvement within the Patient Access department, resulting in tangible enhancements to overall operational efficiency levels.
- Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members.
- Upheld strict adherence to regulatory guidelines governing access to private health information by carefully monitoring disclosure practices at point-of-care locations.
- Improved patient experience by efficiently managing appointment scheduling and registration processes.
- Provided valuable administrative support to healthcare professionals, ensuring that critical documentation was readily accessible when needed.
- Boosted efficiency in handling high-volume patient call load through adept utilization of multi-line phone systems.
- Increased patient satisfaction by promptly addressing inquiries and concerns related to appointments, billing, and insurance coverage.
- Streamlined patient check-in procedures, ensuring a smooth and timely flow of patients through the facility.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Contacted patients on annual renewal dates to offer assistance.
- Responded to inquiries by directing calls to appropriate personnel.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Shift Leader
Pizza Hut
08.2018 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
Pleasant Hill High School
Pleasant Hill, IL05.2016
Skills
- HIPAA Compliance
- Strong Organization
- Patient confidentiality
- Microsoft Office
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Follow-up skills
- Proactive Approach
- Healthcare Systems
- Policy Adherence
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Money Handling
- Patient check-in
- Patient Education
- Registration and Admissions
- Phone and Email Etiquette
- Flexible Schedule
- Payment Processing
- Eligibility Determination
- EMR
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Punctual and Hardworking
- Problem-solving abilities
- Calm and Effective Under Pressure
- Multitasking
- Reliability
- Caring and Empathetic
- Active Listening
- Documenting and Recording Information
Spending time with my children.
My family is my motivation to succeed and do great things!
Timeline
Patient Access Clerk
Sarah D Culbertson Memorial Hospital
12.2021 - Current
Shift Leader
Pizza Hut
08.2018 - 11.2020
Pleasant Hill High School
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