Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanna Vega

Duarte,CA

Summary

Dynamic administrative professional with extensive experience at UCLA Health, excelling in customer service and efficient data entry. Proven ability to enhance document management and internal communications, ensuring confidentiality and compliance. Recognized for prioritizing tasks effectively, fostering strong relationships, and improving workflow in high-pressure environments. Proficient in Microsoft Excel and adept at problem-solving.

Overview

18
18
years of professional experience

Work History

Administrative Assistant 3

UCLA Health
09.2022 - Current
  • Greet/ Check in Patients, have them sign the appropriate documents needed for their procedure
  • Have the patient double check their arm band to make sure their name, date of birth and date of procedure is accurate before putting it on their wrist
  • Put together patients charts with the appropriate patient labels, procedure information, face sheet, and patient arm band.
  • Schedule and Reschedule procedures when needed.
  • Answer multi-line phone system, routing calls, delivering messages to staff.
  • Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensure accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Computer skills using Epic, Word Perfect, Excel, and Microsoft Edge
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

OR Unit Secretary

Huntington Memorial Hospital
05.2018 - 09.2022
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Managed incoming calls and directed to appropriate department.
  • Maintained rapport with physicians, nurses and other healthcare personnel.
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
  • Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
  • Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
  • Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
  • Processed lab paperwork and requests according to physicians' orders.
  • Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
  • Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
  • Supported positive patient experience by promptly addressing inquiries and concerns.
  • Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
  • Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
  • Contributed to significant reduction in patient wait times by efficiently handling patient check-ins and documentation.
  • Received and routed laboratory results to correct clinical staff members.

EVS Lead

Huntington Memorial Hospital
04.2016 - 05.2018
  • Addressed any maintenance issues promptly, minimizing downtime and disruption to daily operations.
  • Developed customized cleaning plans for different areas of the facility, maximizing efficiency while maintaining high standards of sanitation.
  • Implemented safety protocols for handling hazardous materials properly, reducing workplace accidents and injuries among employees.
  • Collaborated closely with other departments to coordinate services, resulting in seamless operations.
  • Maintained detailed records of all cleaning activities for compliance purposes and future reference.
  • Spearheaded proper training with use of chemicals and cleaning tools and devices.
  • Led cross-functional teams to address specific challenges or projects within the facility.
  • Planned, organized, directed and monitored work flow of Environmental Services, Transportation
  • Covered extra shifts during employee absences.
  • Mentored new team members, providing guidance on cleaning techniques and safety protocols.
  • Reduced patient complaints by addressing concerns promptly and ensuring a high level of service quality.
  • Managed inventory levels for cleaning supplies, reducing waste and controlling costs.
  • Established open communication channels with staff, resolving conflicts quickly to maintain a cohesive team environment.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Kept building spaces premises clean inside and outside.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Checked in and stocked inventory throughout facility.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Moved furniture for cleaning and set up for special events.
  • Reported damages and hazardous conditions to management for further action.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.

Med Tech

California Mission Inn
10.2013 - 01.2016
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Change and reposition patients as needed.
  • Assist with feeding and dressing the patient.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Administered medications and performed basic and advanced patient assessments.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Collected and processed laboratory specimens to obtain samples for analysis.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
  • Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
  • Maintained patient confidence and protected the facility by keeping information confidential.
  • Facilitated cross-training opportunities among colleagues to promote skill diversification and increased capacity for handling diverse caseloads.
  • Continuously improved skills through ongoing education and professional development courses.
  • Advocated for patient safety by reporting any discrepancies or concerns in test results to clinicians, ensuring immediate attention to potential health issues.
  • Conducted peer reviews of lab results, fostering culture of accuracy and diligence within team.
  • Maintained stringent sterilization protocols for all medical equipment, ensuring patient safety and compliance with health regulations.
  • Participated in continuing education to remain current with advancements in medical technology and techniques.

Janitorial Worker

CRM Jannitorial Services
02.2007 - 07.2013
  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
  • Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
  • Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
  • Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.
  • Upheld company standards for cleanliness in all areas through proactive identification and resolution of potential problem spots.
  • Increased safety awareness by reporting potential maintenance issues or hazardous conditions to appropriate personnel.
  • Supported recycling initiatives by properly sorting waste materials into designated bins for collection.
  • Demonstrated adaptability and flexibility by accommodating special requests or changing priorities as needed to meet facility needs.
  • Fostered positive working relationships with co-workers, supervisors, and building occupants through effective communication and collaboration.
  • Promoted energy efficiency by turning off lights and equipment when not in use during routine cleaning tasks.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Reported vandalism or other damage to property to supervisor.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Education

CNA License - Nursing Assistant Practice

Monrovia Community Adult School
Monrovia, CA
12-2017

High School Diploma -

San Gabriel Highschool
San Gabriel, CA
06-1992

Skills

  • Customer service
  • Efficient data entry
  • Administrative support
  • Skilled in formatting and editing with Microsoft Word
  • Prioritization and scheduling
  • Excel proficiency
  • Document management
  • Proficient in Microsoft Outlook
  • Internal communications
  • Confidential information handling
  • Critical thinking for problem-solving
  • Effective verbal communication

Timeline

Administrative Assistant 3

UCLA Health
09.2022 - Current

OR Unit Secretary

Huntington Memorial Hospital
05.2018 - 09.2022

EVS Lead

Huntington Memorial Hospital
04.2016 - 05.2018

Med Tech

California Mission Inn
10.2013 - 01.2016

Janitorial Worker

CRM Jannitorial Services
02.2007 - 07.2013

CNA License - Nursing Assistant Practice

Monrovia Community Adult School

High School Diploma -

San Gabriel Highschool

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