Deanna Vincent-DANIELS
Henderson,Nevada
Summary
Talented Certified Pharmacy Technician, Prior Authorization Representative with over a decade of implementing Pharmacy Benefit Management and Utilization Management strategies to secure authorizations for pharmaceutical and clinical procedures.
Performance-driven customer service/ leadership guru skilled in pharmaceutical knowledgeable that include monitoring metrics and maximizing team success in fast-paced clinical settings.
Performance and quality driven professional over 10 years of experience producing results. Natural leadership talent with motivational approach.
Focused Administrative leader offering 15 years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations.
Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency. Let's chat!
Overview
10
10
years of professional experience
Work History
Remote Clinical Administration Coordinator, UM
United Healthcare Group
Henderson, NV
09.2023 - Current
- Developed effective procedures for data entry, document control and record keeping.
- Created reports in Excel on a regular basis to track departmental progress.
- Conducted research online to identify potential vendors or suppliers for specific needs.
- Ensured compliance with company policies regarding safety regulations in the workplace.
- Prepared correspondence such as letters, memos, faxes and emails.
- Updated databases with contact details of customers or other stakeholders.
- Gathered, entered and updated data to maintain departmental records and databases.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Maintained confidentiality of sensitive information at all times.
Remote Contracting and Pricing Phamaceuticals
Blue Shield of California
Rancho Cordova, CA
11.2019 - 05.2023
- Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
- Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
- Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
- Established quality assurance standards for all aspects of pharmacy operations.
- Collaborated with medical professionals to provide patient care services in a timely manner.
- Evaluated new products and services to determine their suitability for the pharmacy's offerings.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
- Analyzed sales data to identify trends in product usage and developed marketing plans accordingly.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Maintained accurate records of financial transactions related to pharmacy operations.
- Negotiated contracts with pharmaceutical manufacturers for supply agreements at competitive prices.
- Developed relationships with other healthcare providers to facilitate referrals for specialty medications or treatments.
- Assisted pharmacists in providing medication information or advice to customers or health care providers.
- Oversaw the implementation of new technologies such as electronic prescribing systems.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Coordinated with insurance companies regarding billing issues or payment disputes.
- Communicated with patients with compassion while keeping medical information private.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Lead Pharmacy Technician
CVS Pharmacy, Retail
Rocklin, CA
02.2014 - 05.2019
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Maintained accurate patient records and updated prescription information as needed.
- Ensured that all medications were stored properly, following safety protocols.
- Ordered supplies and restocked shelves when necessary.
- Performed quality control checks to ensure accuracy of medication dispensing.
- Reviewed orders for completeness, accuracy, and compliance with applicable laws and regulations.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Prepared sterile products according to established standards and procedures.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Monitored staff productivity levels and provided guidance when needed.
- Tracked medication usage trends in order to identify potential areas for improvement.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Dispensed appropriate medications while adhering to all state laws governing controlled substances.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Established and updated patient profiles, medications and insurance details.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Sales Coordinator
Mariott Hotel Group
Rocklin, CA
- Conducted market research to identify potential customers for sales campaigns.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Assisted with budgeting, forecasting and tracking of sales performance against goals.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Maintained an up-to-date database of prospective clients and their contact information.
- Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.
- Generated leads through cold calling, networking, referrals and other methods.
- Researched industry trends to inform strategic planning decisions related to marketing initiatives.
- Monitored competitors' activities to stay ahead of the competition.
- Performed follow-up calls with customers after each sale was completed.
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Assisted in developing new business proposals for potential customers.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Processed orders received from customers within specified timelines.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Input customer data into system, updating information regularly with changes to buying habits.
- Coordinated and finalized sales proposals to complete purchases.
- Fostered relationships with customers to expand customer base and retain business.
- Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
- Drove sales by effectively up-selling and cross-selling products to maximize profitability.
- Developed long-term partnerships with lucrative business customers.
- Leveraged CRM system to manage sales activities and track sales performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Fraud Specialist
Gap Inc. Corporate Headquarters
Rocklin
- Investigated debit card fraud cases, identified patterns and trends in fraudulent activities.
- Analyzed customer accounts and transaction histories to determine suspicious activity.
- Reported incidents of debit card fraud to financial institutions, law enforcement agencies and other relevant organizations.
- Created reports for management on the status of debit card fraud investigations.
- Collaborated with legal teams to ensure compliance with applicable laws and regulations related to debit card fraud.
- Developed strategies for preventing future debit card fraud incidents.
- Performed data mining and analysis of large datasets to identify potential fraudulent transactions.
- Responded promptly to customer inquiries regarding suspected or confirmed debit card fraud incidents.
- Assessed risks associated with various types of payment systems used by customers.
- Monitored customer accounts regularly for signs of unauthorized activity or suspicious transactions.
- Reviewed account documents such as credit applications, bank statements. for accuracy and completeness.
- Conducted research into emerging trends in digital payments, banking services, e-commerce., which may lead to an increase in fraudulent activities.
- Maintained records related to all investigations into potential instances of debit card frauds.
- Advised senior management on best practices for minimizing losses due to fraudulent activities involving debits cards.
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
- Interviewed witnesses and persons of interest to gather statements for use in criminal investigations.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Documented investigative findings in reports.
Education
Associate of Arts - Business Administration and Management
University of Phoenix
Tempe, AZ06.2009
High School Diploma -
Grasso Technical School- Hotel And Restaurant Mgmt
Connecticut06.1998
Skills
- Lead Certified Pharmacy Technician 10 Years, Intermediate
- Pharmacy Benefit Management 7 Years, Intermediate
- Utilization Management 1 years
- Telephone Etiquette
- Sales Reporting
- Customer Communication
- Staff Training and Development
- Cold-Calling
- Issue Resolution
- Sales Strategies
- Prospecting Skills
- Analytical Thinking
- Contract Preparation
- Recordkeeping
- Staff Leadership, Intermediate
- Metrics Monitoring, Intermediate
- Sales Expertise
- Data Entry
- Account Management
- Upselling
- Lead Generation
- Lead Customer Engagement and Support
- Correspondence Preparation
- Team Collaboration
- Calendars Management
- Product and Service Sales
Affiliations
- Member, Alumni Association
American Red Cross Donation Center Volunteer
- Humanity, impartiality, neutrality, independence, voluntary service, unity and universality: these seven Fundamental Principles sum up the Movement's ethics and are at the core of its approach to helping people in need during armed conflict, natural disasters and other emergencies.
Timeline
Remote Clinical Administration Coordinator, UM
United Healthcare Group
09.2023 - Current
Remote Contracting and Pricing Phamaceuticals
Blue Shield of California
11.2019 - 05.2023
Lead Pharmacy Technician
CVS Pharmacy, Retail
02.2014 - 05.2019
Sales Coordinator
Mariott Hotel Group
Fraud Specialist
Gap Inc. Corporate Headquarters
Associate of Arts - Business Administration and Management
University of Phoenix
High School Diploma -
Grasso Technical School- Hotel And Restaurant Mgmt