Deanna Volious
Depew,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Spectrum Community Solutions Rep 1
Charter Communications, Spectrum
11.2021 - 11.2023
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Maintained database systems to track and analyze operational data.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Greeted customers warmly to set the tone of customer experience and provide a welcoming and friendly atmosphere.
- Enhanced company reputation by providing exceptional customer service and support.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Gathered, organized, and input information into a digital database.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations, and provided exceptional service.
- Managed approximately 30 incoming calls per day from customers.
Pharmacy Technician
ECMC Hospital
09.2011 - 11.2020
- Counted, measured and compounded medications following standard procedures.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Developed and implemented improvements to pharmacy organization system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
Office Secretary
American Exteriors Of WNY
06.1996 - 12.2016
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed complex scheduling for executive staff, ensuring timely attendance at important meetings.
- Maintained electronic filing systems and categorized documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into the system and updated customer contacts with information to keep records current.
- Managed filing system, entered data, and completed other clerical tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Responded to inquiries from callers seeking information.
- Improved document management processes by digitizing paper records into an easy-to-navigate system.
Mixologist
Loren's Lounge
02.1998 - 03.2009
- Received cash, made change, and issued receipts.
- Prepared classic, modern, and unique cocktails for each customer.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Stored supplies according to bar policies and health code requirements.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared garnishes by evenly slicing and pitting fruits.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
GED -
Leonardo Da Vinci High School
Buffalo, NY06.1994
Skills
- Data entry proficiency
- Customer Relations
- Staff Training
- Issue Research
- Telephone reception
- Client Relationship Building
- Client Services
- Customer Support
- Technical Troubleshooting
- Good Telephone Etiquette
- Multitasking Abilities
- Data Entry
Timeline
Spectrum Community Solutions Rep 1
Charter Communications, Spectrum
11.2021 - 11.2023
Pharmacy Technician
ECMC Hospital
09.2011 - 11.2020
Mixologist
Loren's Lounge
02.1998 - 03.2009
Office Secretary
American Exteriors Of WNY
06.1996 - 12.2016
GED -
Leonardo Da Vinci High School