Summary
Overview
Work History
Education
Skills
Work Availability
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DeAnna White

DeAnna White

Greensboro,NC

Summary

Hardworking Senior Trainer enthusiastic about teaching employees and developing new skillsets. Creates lesson plans and supporting materials, as well as coordinates meeting spaces and administers tests. Over 6+ years of related experience conducting classroom and virtual training sessions. Experienced training professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

9
9
years of professional experience

Work History

Sr. Trainer I

Concentrix
10.2020 - Current
  • Evaluated training needs to improve training quality.
  • Developed and improved training courses to increase staff performance and overall training effectiveness.
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and Clients through account development.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Evaluated report data to proactively adjust and enhance operations.

Food Service Worker

Wendys Restaurant
03.2020 - 07.2021
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.

Advisor I, Sales

Concentrix.com
11.2019 - 10.2020
  • Produced detailed reports outlining key issues and proposed solutions.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.

Infant Room Teacher

Pooh And Friends Day Care
01.2018 - 11.2019
  • Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.
  • Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
  • Maintained confidentiality of children, family information and staff.
  • Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
  • Employed learning through play philosophy and educational objectives, striking balance between teacher-directed and child-directed activities and encouraging children to communicate verbally.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Communicated positively with children and guardians.

Room Service Attendant /Restaurant Server

Omni Hotels & Resorts
09.2016 - 11.2017
  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Garnished completed orders and arranged foods to please customers.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
  • Verified accuracy and quality of orders before delivery.
  • Protected guests by following proper food handling procedures.
  • Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
  • Answered quests inquiries and questions about hotel's menu.
  • Organized food platters, set up tables and identified each food portion.
  • Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

Paraeducator, Special Education

Duval County Public School District
07.2014 - 09.2017
  • Collaborated with teachers to help with classroom and workload management.
  • Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
  • Assisted teachers and worked individually with students with special needs, helping each navigate education system.
  • Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
  • Collaborated with students with multiple degrees of special needs to accomplish various tasks.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Maintained head count and attendance sheets.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Prepared instruction materials, constructed bulletin boards and set up work areas.
  • Organized and guided skills practice, research and memorization tasks for students.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Redirected students using Positive Behavior Support (PBS).
  • Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement.
  • Organized instruction material, constructed bulletin boards and set up work areas.
  • Implemented and taught life skills program, enabling students to master such tasks as checkbook balancing and laundry.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.

Education

Associate of Science - Medical Office Management

Virginia College
Jacksonville,Fl

Associate of Science - Medical Assisting

Virginia College
Jacksonville, Fl

Skills

  • Business Needs Analysis
  • Improve Job Skills
  • Employee Performance Reviews
  • Orientation Procedures
  • Behavior Modification
  • Team-Building Activities
  • Data Analytics
  • Performance Measurement
  • Menu Preparation
  • Customer Needs Assessments
  • Individualized Instruction
  • Online Training
  • Coaching and Development
  • Company Policy Compliance
  • Scheduling Training Sessions
  • Client Relationship Management
  • Maintaining Clean Work Areas
  • Adult Learning Theories
  • Positive Reinforcement Strategies
  • Courseware Development
  • Mentoring
  • I-9 Documentation
  • Algebra I and II
  • CRM Software Junxure-I
  • Trainer Mentoring
  • Skilled Trainer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Sr. Trainer I

Concentrix
10.2020 - Current

Food Service Worker

Wendys Restaurant
03.2020 - 07.2021

Advisor I, Sales

Concentrix.com
11.2019 - 10.2020

Infant Room Teacher

Pooh And Friends Day Care
01.2018 - 11.2019

Room Service Attendant /Restaurant Server

Omni Hotels & Resorts
09.2016 - 11.2017

Paraeducator, Special Education

Duval County Public School District
07.2014 - 09.2017

Associate of Science - Medical Office Management

Virginia College

Associate of Science - Medical Assisting

Virginia College

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DeAnna White