Word and Excel
Deanna White
Director Of Operations
Summary
Dedicated detailed professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
Marksman Security
Dallas, TX
07.2023 - Current
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Ran various payroll reports to review current payroll for accuracy.
- Managed scheduling for entire department.
- Assisted senior recruiting staff with career fairs and recruiting events.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
Lobby Supervisor
GardaWorld
Plano, TX
07.2019 - 07.2023
- Supervised team of 8 front desk agents and helped to resolve issues arising during shifts.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Handled emergency situations to maintain safety of staff and customers.
- Supervised team of 20 front desk agents and helped to resolve issues arising during shifts.
Office Assistant/ Hospitality Agent
Circles/ Fannie Mae
Plano, TX
02.2018 - 06.2019
- Maintain working knowledge of building and ability to explain specifics.
- Answering 50 inbound calls from external customers connect to appropriate cooperate contact.
- Provide Administrative support to staff.
- Provide services to employees by arranging personnel and convenience services.
- Collaborate on new ideas and initiatives with team members and your onsite manager.
- Respond to employees request in professional, courteous and timely manner, without exception.
- Prepare contract agreements and other documentation as needed.
- Provide assistance to other Agents in procurement activities.
- Set up for meetings.
- Maintaining neat and organized reception area.
- Ordering supplies.
Manager
ALDI
Dallas, TX
03.2013 - 05.2017
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recorded inventory sales into organization's weekly income report.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Developed and maintained relationships with customers and suppliers through account development
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Education
High School Diploma -
Plaza Robles
Stockton, CASkills
Strategic planning and execution
Additional Information
- Consistently provide best in class customer service in a fast paced, structured environment. Willing to relocate: Anywhere, Authorized to work in the US for any employer
Accomplishments
- Documented and resolved staffing which led to top performer of NBOT.
Software
Operations
Winteam
Traktic
Certification
First Aid, CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Operations
Marksman Security
07.2023 - Current
Lobby Supervisor
GardaWorld
07.2019 - 07.2023
Office Assistant/ Hospitality Agent
Circles/ Fannie Mae
02.2018 - 06.2019
Manager
ALDI
03.2013 - 05.2017
High School Diploma -
Plaza Robles