Deanna Whitehead
Cleveland,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Team-minded coordinator with several years of comprehensive experience performing administrative support duties to help office run smoothly.
Overview
7
7
years of professional experience
Work History
Coordinator
Rosemark Warranty/Tru Warranty
Joplin, MO
06.2022 - Current
- Delegated work to staff, setting priorities and goals.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Resolved customer complaints in a timely manner while upholding company standards.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Resolved customer complaints or answered customers' questions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interpreted and explained work procedures and policies to brief staff.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Salesman/Compliance Analyst
Shoot Point Blank
Humble, TX
10.2019 - 12.2022
- Coordinated delivery schedules with logistics teams to ensure timely delivery of goods.
- Produced sales documents, finalized deals and filed records.
- Reduced process lags by training employees on best practices and protocols.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Negotiated pricing contracts with vendors to ensure best prices for merchandise purchases.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created promotional materials such as brochures, flyers, catalogs and price lists.
- Greeted and assisted customers to foster positive experiences.
- Developed relationships with key accounts to increase sales volume.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Identified customer needs by asking questions and advising on best solutions.
- Operated register, handled cash and processed credit card transactions.
- Maintained a current knowledge of market trends and competitive activities in the sales area.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Replenished and arranged items to maintain appearance.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Recognized security risks to properly handle situations.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Developed key customer relationships to increase sales.
- Reset store displays for special events and seasonal merchandise changes.
- Demonstrated product features, benefits and use to potential buyers.
Quality Control Inspector
CPI
Humble, TX
08.2018 - 09.2022
- Maintained records of all nonconforming products and completed corrective actions as required.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Noted changes during testing in project documentation.
- Assisted engineering department with design verification tests as needed.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Completed non-destructive tests and conducted continuous inspections.
- Documented nonconformities and recommended techniques for prompt resolution.
- Calibrated products to match design and operational specifications.
- Trained new employees on proper use of test equipment and inspection techniques.
- Wrote detailed reports outlining performance, quality and defect rates.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Ensured that all products met customer requirements prior to shipment.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Used specialized tools to take precise measurements of various aspects of samples.
- Provided safety information to contractors, engineers, or test equipment operators.
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
- Inspected and repaired products to meet project expectations.
- Checked software programs for usability, functionality, and design issues.
- Learned new testing methods through continued education and research.
- Selected samples for use as test models.
- Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Analyzed plans, specifications and blueprints to understand product requirements.
- Analyzed data from process control systems to identify trends in product quality.
- Reviewed customer complaints and identified potential sources of quality issues.
- Notified supervisors or other relevant personnel of test or production issues.
Education
NDT Specialist - Metallurgy
Lonestar College
Houston, TX12-2017
Skills
- Project management
- Employee training
- Customer service
- Data analysis
- Scheduling tasks
- Cost management
- Problem solving
- Process improvement
- Team collaboration
- Data entry
- Staff development and training
- Recordkeeping
- Communication skills
- Problem-solving aptitude
- Relationship building
Timeline
Coordinator
Rosemark Warranty/Tru Warranty
06.2022 - Current
Salesman/Compliance Analyst
Shoot Point Blank
10.2019 - 12.2022
Quality Control Inspector
CPI
08.2018 - 09.2022
NDT Specialist - Metallurgy
Lonestar College
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