DeAnna Whitney
Wichita,KS
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Account Management Specialist
ADT
800 W Waterman, KS
05.2024 - Current
- Provided technical support for customers in resolving product or service issues.
- Managed multiple accounts simultaneously, ensuring all deadlines were met.
- Researched competitors' products and services to maintain a competitive edge.
- Negotiated contracts with vendors to ensure the best possible terms for clients.
Night Auditor
Hyatt
Wichita, KS
01.2020 - 10.2023
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Maintained a secure environment for the protection of guests' property and assets.
- Responded to customer inquiries regarding hotel services, reservations, directions.
Front Office Manager
Hyatt
Wichita, KS
10.2016 - 10.2023
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
Lead Teacher
KinderCare Learning Centers
Wichita, KS
08.2013 - 10.2016
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
- Developed and implemented strategies to improve student learning outcomes.
- Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
- Assisted in resolving conflicts between students, families, and staff members.
- Engaged in collaborative planning sessions with colleagues in order to design effective curricula for various grade levels.
- Involved parents in student learning to increase family interaction and student support.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
Education
Associate of Arts - Cosmetology Education
Clary Sage Cosmetology School
Tulsa, OK05-2015
Tulsa Community College
Tulsa, OKSkills
- Goal Setting
- Continuous Improvement
- Active Listening
- Adaptability and Flexibility
- Cash Handling
- Relationship Building
- Problem-Solving
- Reliability
- Excellent Communication
- Professionalism
- Problem-solving abilities
- Team building
- Team Leadership
- Organization
Timeline
Account Management Specialist
ADT
05.2024 - Current
Night Auditor
Hyatt
01.2020 - 10.2023
Front Office Manager
Hyatt
10.2016 - 10.2023
Lead Teacher
KinderCare Learning Centers
08.2013 - 10.2016
Associate of Arts - Cosmetology Education
Clary Sage Cosmetology School
Tulsa Community College
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