Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Deanna Whitney

Wichita

Summary

Compassionate Home Health Aide with a proven track record at Grace Home Health Center, skilled in patient care and meal preparation. Enhanced client independence through attentive personal hygiene assistance and effective documentation. Recognized for improving patient well-being and fostering a safe, clean environment, demonstrating strong interpersonal skills and dedication to quality care.

Overview

14
14
years of professional experience

Work History

Home Health Aide

Grace Home Health Center
03.2025 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.

Account Management Specialist

ADT Security
05.2024 - 08.2024
  • Conducted comprehensive market analysis to identify trends and develop competitive strategies for account growth.
  • Improved customer satisfaction by implementing strategic account plans and tailored solutions.
  • Developed long-lasting professional relationships with clients, generating repeat business and referrals.
  • Achieved revenue targets by consistently meeting or exceeding quarterly sales quotas in a competitive market environment.
  • Maintained detailed records of all client interactions for accurate reporting purposes and data-driven insights into future strategy development efforts.
  • Managed complex sales cycles, strategically navigating negotiations for mutually beneficial outcomes.

Front Office Manager

Hyatt Regency Wichita
01.2020 - 10.2023
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Coached employees through day-to-day work and complex problems.

Supervisor

Hyatt Regency Wichita
11.2019 - 01.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Night Auditor

Hyatt Regency Wichita
10.2018 - 11.2019
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

Front Office Agent

Hyatt Regency Wichita
10.2017 - 10.2018
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
  • Assisted in revenue management strategies by analyzing booking patterns and implementing pricing adjustments accordingly.
  • Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
  • Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
  • Developed strong relationships with local businesses to provide personalized recommendations for dining or activities based on guest preferences.
  • Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
  • Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.

Lead Teacher

KinderCare Learning Centers
03.2014 - 09.2017
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.

Lead Teacher

KinderCare Learning Centers
01.2012 - 09.2014
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Created and developed lesson plans to meet students' academic needs.
  • Developed and implemented classroom routines to address varying student needs.

Education

No Degree - Child Development

Tulsa Community College
Tulsa, OK

Associate of Science - Cosmetology

Clary Sage College
OK
05-2014

High School Diploma -

Northeast Magnet High School
Wichita, KS
05-2005

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Housekeeping
  • Bathing assistance
  • Client documentation

Interests

  • Crafting and DIY Projects
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Exploring various forms of art, such as singing, restoring furniture, and drawing, to nurture creativity and personal growth
  • Interior Design
  • Experimenting with different creative mediums, like event planning, creating flyers, and making obituary's , to expand skills and techniques

Timeline

Home Health Aide

Grace Home Health Center
03.2025 - Current

Account Management Specialist

ADT Security
05.2024 - 08.2024

Front Office Manager

Hyatt Regency Wichita
01.2020 - 10.2023

Supervisor

Hyatt Regency Wichita
11.2019 - 01.2020

Night Auditor

Hyatt Regency Wichita
10.2018 - 11.2019

Front Office Agent

Hyatt Regency Wichita
10.2017 - 10.2018

Lead Teacher

KinderCare Learning Centers
03.2014 - 09.2017

Lead Teacher

KinderCare Learning Centers
01.2012 - 09.2014

No Degree - Child Development

Tulsa Community College

Associate of Science - Cosmetology

Clary Sage College

High School Diploma -

Northeast Magnet High School

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