Deanna Williams
Caddo Mills,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
Work History
General Manager of Operations
Snap Fitness 24/7
12.2018 - Current
- Established positive and effective communication among unit staff
- Identified and resolved unauthorized, unsafe or ineffective practices
- Devised processes to boost long-term business success and increase profit levels
- Trained employees on general procedures, gym rules and duties
- Created and updated fitness programs focused on cardio, strength and conditioning
- Set and managed employee work schedules for coverage in assigned areas
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments
- Generated leads through sales promotions and word-of-mouth
- Managed Personal Trainer schedule and stayed within budgeted non-session hours
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
Client Services Department Manager
Financial Benefit Services
01.2015 - 12.2018
- Recognized for Developing and Mentoring New and Existing Team Members
- Developed and Maintained Team and Client Relationships
- Completed and Maintain Required CE Credit to Maintain Life and Health License
- Responsibilities: Day to Day Contact for Client Service Team for Support and Questions
- Develop New Policies and Procedures for Efficiency of Client Service Department
- Telephone/Email Support for Clients
- Conduct Weekly Team Meetings
- Provide Excellent Customer Service
- Perform Quarterly/Yearly Employee Performance Reviews
- Interview and Hire New Client Service Department Employees
- Train and Coach Client Service Team for Success.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Child Development Teacher
Whistle Stop Station Private School
02.2013 - 01.2015
- Recognized for Team Building Skills
- Developed and Maintained Parent and Teacher Relationship
- Completed and Maintain Required CE Credit and CPR Credentials
- Responsibilities: Dress and Groom Children, and Change Diapers
- Organize Toys and Materials to ensure Arranged and Tidy Activity Area
- Engage Kids in Different Rhymes for Mental Development
- Teach Children in Health and Personal Hygiene, Resting, and Proper Toileting
- Wash Toys and Play Equipment
- Motivate Children to Pick-Up Toys and Books After Activity
- Ensure Children are Supervised at all Times
- Build Children's Esteem.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students
Life and Health Insurance Field Agent
Bankers Life & Casualty
08.2010 - 02.2012
- Recognized For Top Life Insurance Sales
- Developed and Maintained Customer and Agent Relationship
- Obtained Life/Health Insurance State License
- Responsibilities: Sell Insurance Policies to Clients
- Attend Weekly Meetings to Learn About New Products and Services
- Calculate Premiums and Establish Clients Payment Method
- Contact Underwriter and Submit Additional Information if Needed
- Seek Out New Clients via Calling and Door Knocking
- Provide Exceptional Customer Service
- Be Ready and Available to Clients to Answer Any Questions.
- Developed strong relationships with clients, leading to increased trust and repeat business.
Store Manager
Family Video
08.2008 - 06.2010
- Recognized for Customer Service
- Hired/Coached Top Staff in Region
- Consecutive Top Sales Company Wide
- Responsibilities: Payroll
- Interview/Test Potential Employees
- Train/Coach Staff for Success
- Prepare Weekly Schedule
- Resolve all Customer Issues or Questions
- Perform Employee Evaluations of Overall Performance
- Provide Exceptional Customer Service
- Complete Monthly Bank Reconciliation
- Perform Daily/Weekly/Quarterly Store Inventories
- Planned Monthly Grass Roots Event to Involve Community
- Give Every New Customer Store Tour
- Key Holder to Open/Close Store
- Daily Deposits / Verify Deposits
- Process and Receive all New Inventory
- Process all Monthly Bills
- Merchandise New Inventory Weekly
- Perform In-Store Maintenance
- Run Monthly Store Meetings
- Recruiting Potential Employees via Job Fairs, etc
- Bi-Weekly Supply Orders.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Some College (No Degree) - General Studies
Southwestern Oregon Community College
Coos Bay, ORSkills
- Strategic planning
- Process improvement
- Employee training
- Goal setting
- Staff management
- Operations Management
- Staff Development
- Customer Service Management
- Staff Management
- Decision-Making
- Performance Evaluation and Monitoring
- Staff training/development
- Teamwork and Collaboration
- Hiring and Onboarding
References
References are available upon request.
Timeline
General Manager of Operations
Snap Fitness 24/7
12.2018 - Current
Client Services Department Manager
Financial Benefit Services
01.2015 - 12.2018
Child Development Teacher
Whistle Stop Station Private School
02.2013 - 01.2015
Life and Health Insurance Field Agent
Bankers Life & Casualty
08.2010 - 02.2012
Store Manager
Family Video
08.2008 - 06.2010
Some College (No Degree) - General Studies
Southwestern Oregon Community College
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