Deanna Williams

• Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
• Submitted electronic/paper claims documentation for timely filing.
• Collaborated with interdisciplinary teams to ensure smooth processing and accurate reimbursement of medical claims.
• Assisted in the development of policies and procedures related to medical claims management, ensuring compliance with industry regulations.
• Expedited claim resolution times with proactive communication between patients, providers, and insurance companies.
• Developed strong relationships with healthcare providers to facilitate efficient information exchange regarding patient eligibility and benefits coverage.
• Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
• Monitored and updated claims status in claims processing system.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Performed research to collect and record industry data.
• Established administrative work procedures to track staff's daily tasks.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives
• Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
• Enabled effective communication between healthcare providers through accurate transcription of physician notes into electronic health record systems.
• Ensured compliance with OSHA regulations by implementing safety protocols throughout the facility''s daily operations.
• Provided prompt, polite and professional in-person and telephone customer service.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Prepared and processed patient referrals and transfer requests.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
• Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered prompt service to prioritize customer needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Provided customers information on their child support cases, email caseworker to follow up with questions on their cases.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Indexing, opening mail, scanning images, mail room runs etc.